RALEIGH, N.C. – The North Carolina State Highway Patrol (NCSHP) can now immediately track your call with GPS and pinpoint the nearest trooper, after an upgrade to the agency’s statewide computer-aided dispatch (CAD) system. The $11.1 million project began during...

After a nine-day outage due to a ransomware attack, “core functionality” was restored to the Bucks County 911 computer-aided dispatch system on Tuesday, county officials said. While that system was down, a backup system was used, with dispatchers recording information...

Everett Fire Chief Dave DeMarco describes how increasing call volumes are straining current staff and resources. At a Tuesday morning press event, officials from Snohomish County 911 joined representatives from the County Fire Chiefs Association and County EMS  to...

The Chester County Department of Emergency Services (DES) transitioned today its Emergency Communications Center to Next Generation 9-1-1, the Pennsylvania Emergency Management Agency’s (PEMA) Statewide Emergency Services Internet Protocol Network. Next Generation...

Hamburg, N.Y. (WBEN) - One four-legged friend, who was almost trapped in a big Western New York winter snow storm, has now found a permanent home inside Hamburg's Emergency Service Dispatch Center. On Jan. 13, before the eye of the severe winter weather hit Western...

The family of a slain El Monte police officer blames two emergency dispatchers for failing to tell the officer and his partner that they were on their way to confront a possible armed suspect high on PCP before the gunman ambushed and killed them.

ORLANDO, Fla. — Imagine that you’re jogging down a trail and you trip on a rock. You’ve twisted your ankle, and there’s nobody around. So you call 911, but the dispatchers don’t know where you are and neither do you. Well, you’re in luck. Orange County has implemented...

Bucks County officials have identified the ransomware gang behind the attack that has crippled the countywide computer-aided dispatch (CAD) system.

The legislation would ensure Americans reach help when dialing 9-1-1 during natural disasters and make important updates to the classification of 9-1-1 dispatchers.  WASHINGTON – Senators Amy Klobuchar (D-MN), Marsha Blackburn (R-TN), Martin Heinrich (D-NM), and John...

OAKLAND, Calif. - Residents have complained that wait times for 911 in Oakland are too long, but an oversight commission says there’s a loophole, specifically for a medical emergency, when the seconds count. The direct line for the Oakland Fire Department (OFD) is...

With Bucks County’s computer-aided dispatch (CAD) system out of service due to a cyberattack as of Wednesday, few details on what exactly happened, when the key system may be restored, and who did it have been made public. The county’s CAD system went down Sunday...

Broward taxpayers are likely to fund a new facility to house the county’s 911 dispatch center. But finding the right location, in part, could hinge on who would retain oversight of the services. Sheriff Gregory Tony appealed to county commissioners Tuesday with his...

WICHITA, Kan. — Between screams, the woman told the Sedgwick County 911 call-taker at least three times that she was on fire. In her panic, the 91-year-old accidentally hung up after dialing 911 on the morning of Jan. 7 . When the county called back, she tried to...

There is probably no better opportunity for municipalities to share services and save tax money than in emergency 911 dispatching services. Even when presented with evidence of cost savings and performance improvements through the contracting or outsourcing of police,...

A new system in Glenview’s Public Safety Dispatch Center is expected to save a great deal of time responding to alarm activations.   READ FULL ARTICLE

When Chatham County christened its integrated 911 call center in October 2023, county leaders heralded its automated efficiency. On camera, Chatham County Manager Michael Kaigler said, "Everybody will have all the information. It will be accurate. There's no room for...

Richmond Community College accepted over 50 online students from across the state into the first 911 Communications & Operations class that began last fall semester in August.

One of the first lessons Scott Brettell teaches his high school students is the importance of being last. The last person to stay with someone through their last moments — even if only over the phone.

It's a lifestyle that could make them prime candidates to become 911 call-takers and dispatchers, Bruce Garner, spokesperson for Hamilton County's 911 district, said. The district has 34 open positions, Garner said. READ FULL ARTICLE

LAWRENCE, Kan. (WIBW) - The Douglas Co. Sheriff will continue his crusade for a bill to pass in the Kansas Legislature to allow first responders, including dispatchers, to be eligible for workers’ compensation for PTSD. READ FULL ARTICLE