Comm Center News
FCC Proposes 911 Outage Reporting Rules
At its Open Meeting on April 22, the FCC adopted a Third Notice of Proposed Rulemaking seeking comment on proposed rules changes to 911 outage reporting. The proposed rules aim to help 911 call centers maintain emergency services and inform the public when to use...
Maryland Ally connects telehealth alternatives right into 911 calls
Every day in the United States, hundreds of thousands of people will dial 911 to seek help. Some of those calls are serious and require immediate emergency attention, but the reality is that most 911 calls are of a far simpler variety: concerns about a prescription,...
Secaucus 911 Dispatch First In NJ To Be Accredited
SECAUCUS, NJ — The Secaucus Police Department is now the first in the state to be an accredited 911 dispatch center. The Secaucus Police Dept. has been an accredited agency since 2014, but this new program for dispatch started in 2020, and SPD was the first to achieve...
Team effort: First responders recognized for their rules in saving (NC)
The acts of heroism by members of the Monticello and West Iredell fire departments and the Emergency Communications Center won’t be forgotten by the young man whose life they saved last September. They won’t be forgotten in the public record either, as Insurance...
BC’s 9-1-1 system one step closer to modernization (Canada)
VANCOUVER, British Columbia, April 28, 2021 (GLOBE NEWSWIRE) -- E-Comm, in close collaboration with its technology partners at TELUS, Avaya, Komutel and NICE, has successfully received and transferred a voice call in a Next Generation 9-1-1 (NG9-1-1) test environment....
Aiken County EMS employees receive state recognition for their efforts (SC)
Two employees of Aiken County’s Emergency Medical Services Department are among the Palmetto State’s finest. Shona Rich was honored as the South Carolina Emergency Medical Technician of the Year last month during the 2021 South Carolina Emergency Care Symposium at...
Clinton County to implement text-to-911 (NY)
PLATTSBURGH — Later this year, those who need emergency assistance in Clinton County will be able to text 911 for help. Though the preference remains for people to call if they are able, County Office of Emergency Services Director Eric Day sees this as a way for his...
Putnam 911 Looking To Add Two Dispatchers For Call Volume Increase (TN)
Putnam County 911 will look to increase its department by adding two full-time dispatchers. Director Penny Foister said if the employees are included in the county budget this would bring the dispatch staff to 14. Foister said that calls are increasing across the...
Director Schlottach – GASCONADE COUNTY E-911 (MO)
A word from Director Schlottach Gasconade County E-911 has come a long way since it’s beginning in 1995. Having the capability to locate a 911 call on a digital map from a cellular telephone wasn’t even thought of. In it’s early stages, Gasconade County’s 911...
Council seeking independent study on dispatch services (WI)
OCONOMOWOC — The Common Council is reviewing requests for proposal for an independent study on dispatch services in the city to see what the facts are for keeping local dispatch or switching to Waukesha County Communications. This is the third time the hot topic issue...
A look at Lafayette Parish’s new $9.6 million Emergency Communications Center (LA)
Scott, LA - Lafayette 911 was started by Bill Vincent in 1983 in the windowless basement of the parish courthouse for over three decades. Now they’re in a new multi-million dollar facility. The new $9.6 million emergency communications center that opened in...
HCSO: Man under influence calls, harasses 911 dispatchers 26 times in 8 hours (CA)
On April 24, 2021, at about 11:44 a.m., Humboldt County Sheriff’s deputies were dispatched to a motel on the 300 block of State Highway 96 to contact an individual harassing medical and emergency communications dispatchers via 9-1-1. Robert Melvin Hurd, age 63,...
How to help dispatchers help you when dialing 911 (TN)
The Memphis dispatch center took more than 600,000 911 calls last year. Here's one dispatcher's take away on calls. MEMPHIS, Tenn. — April is 911 Education Month. When people call 911, every second matters. That's why dispatcher want you to help them in helping you by...
911 centers seeing thousands of accidental calls and volume continues to increase (NC)
CHARLOTTE, N.C. (FOX 46 CHARLOTTE) – 911 centers are receiving thousands of calls each year for non-emergencies and dispatchers say you can easily help put an end to the problem. Within the past five years, dispatchers say they’ve seen a noticeable increase in...
Can 911 dispatchers find you? A St. Joseph County mom learned the hard way. (IN)
What if you called 911 and dispatchers couldn't figure out where you lived? It happened to a local mom because her house was so new it wasn't yet on a map. Dispatchers were eventually able to find Katie Bell’s house and get emergency crews there in just over 10...
VPSO provides lunch for dispatchers in observance of National Public Safety Telecommunications Week (LA)
Last week the Vernon Parish Sheriff's Office recognized dispatching personnel from VPSO and the Vernon E-911 Communications Office. VPSO provided lunch to these dispatchers in observance of National Public Safety Telecommunications Week. These individuals receive...
Pima County in need of more 911 dispatchers (AZ)
”We’re those first, first responders so when somebody has an emergency and they need law enforcement or medical help, they dial 911, we’re the ones that pick up that line,” said Amanda Rosano, dispatch supervisor for the Pima County Sheriff’s Department.
Daniels, Bryner earn KPD recognition (IL)
The Kewanee Police Department recently held its annual awards ceremony and banquet. The banquet was provided entirely through donations from three local businesses. Telecommunicator Breanne Bryner was also presented with a meritorious service award for her...
Cleveland police officer, 911 dispatcher both fired following separate investigations (OH)
CLEVELAND — An officer and a 911 dispatcher have both been fired from the Cleveland Division of Police following separate investigations into their conduct on and off the job, respectively. Sgt. Christopher Graham, a 25-year veteran of the force, was let go following...
“Call when you can, text when you can’t” (AL)
You can now ask for help without saying a word. The Baldwin County 9-1-1 system can now receive both calls and texts from residents who need assistance. Over the last several years the Alabama Next Generation Project (ANGEN) established an internet protocol network...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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