Comm Center News
I-Team exposes more breakdowns in Cleveland’s 911 system (OH)
CLEVELAND (WJW) — The FOX 8 I-Team has found phone lines went down Wednesday morning in the Cleveland 911 center. VIDEO: Trooper injured following violent struggle with armed suspect on side of I-71 And, around the same time, technical issues also hit the Cuyahoga...
Public Safety Advocate: Is Your Agency Using FirstNet? If Not, Why Not?
Since the build-out of the FirstNet network began, many federal, state, and local public-safety agencies have become part of the growing number of entities using this Nationwide Public Safety Broadband Network (NPSBN). According to the latest FirstNet (Built with...
Georgia Dispatcher Hears 911 Call for Crash That Killed Son
Curney a dispatcher for Grady EMS told Jones she heard a call about an accident while at work and didn’t think much of it. “But when my grandmother called me I immediately knew that it was my baby, Curney said. The chain of events began when the driver of a white car,...
Philadelphia Selects NICE Inform Elite for New 911 Center to Ensure Highest Levels of Service to Public and First Responders (PA)
NICE (Nasdaq: NICE) today announced that the City of Philadelphia, the sixth largest city in the U.S., has selected NICE Inform Elite to enhance emergency communications for its new 911 center slated to open in 2022. NICE’s next-generation 911-ready technology will...
Albany County Launches ACCORD Pilot Program To Modernize Dispatch Response For Mental Health Crises (NY)
The newly created Albany County Crisis Officials Responding and Diverting (ACCORD) program designed to improve outcomes for nonviolent emergency calls into County dispatch is rolling out Friday as a pilot program in the Hilltowns. The initiative is a multi-agency...
Stay on the line if you accidentally call 911, says local law enforcement (MO)
RALLS COUNTY, Mo. (WGEM) -- Have you ever accidentally called 911? If it happens to you, authorities in the Tri-States are asking you to just stay on the line. Ralls County Sheriff Brad Stinson said they've seen a lot of 911 hang up calls in recent weeks. He said if...
Three Weld County dispatchers awarded for life-saving work (CO)
The Weld County’s Department of Public Safety Communications honored three dispatchers from the Weld County Regional Communications Center for their heroic efforts in saving two lives and helping bring a baby safely into the world. A Weld County Board of Commissioners...
Aventura Police Department’s 9-1-1…the front line behind the phones (FL)
Did you know the Aventura Police Department’s 9-1-1 Communications Section is 1 of 7 Public Safety Answering Points (PSAP) in Miami-Dade County? In 2020, the Aventura Police Department’s team of 14 Police Communications Officers (PCO) processed over 90,000 phone...
URI names Police Maj. Michael Jagoda new director of public safety/chief of police (RI)
KINGSTON, R.I. — June 14, 2021 — The University of Rhode Island has named University Police Maj. Michael A. Jagoda director of public safety and chief of police effective June 19. In his new role, Jagoda will oversee the following units and offices: Alarm Division,...
E-911 working on initiatives, surveys (TN)
Cumberland County E-911 is working to improve services to the community, with plans in place for a mobile communications unit, a backup communications center, and an updated website. “The tornado in Cookeville in March 2020 took their 911 center offline,” said Terry...
Securing The Next Generation Of 911
While conducting research for my 2021 Wisconsin Public Safety Commission (WIPSCOM) conference presentation, it became immediately clear that securing the nation’s public safety answering points (PSAPs) is no longer just an IT challenge.Shifting from an analog to...
Text to 911 for Emergency Assistance (OH)
Texting, in recent years, has become one of the most valuable forms of communication among modern day technology—even among emergency response teams. While calling 911 is efficient, certain situations might need a texting feature for ultimate safety. Franklin County’s...
Accidental 911 calls add stress to emergency dispatch centers (OK)
Oklahoma 911 call centers are experiencing a large amount of accidental 911 calls due to safety features available on mobile devices including iPhones and Apple watches. According to the Oklahoma 911 Management Authority and the State 911 Coordinator, 12 percent of...
Chautauqua County to Receive Over $165000 in State Aid for Emergency Services (NY)
Chautauqua County has been awarded $165,857 from New York State to make improvements to its 911 response and emergency dispatch operations. The funding, administered by the State Division of Homeland Security and Emergency Services, is part of a $10 million grant...
Aventura Police Department’s 9-1-1…the front line behind the phones (FL)
Did you know the Aventura Police Department’s 9-1-1 Communications Section is 1 of 7 Public Safety Answering Points (PSAP) in Miami-Dade County? In 2020, the Aventura Police Department’s team of 14 Police Communications Officers (PCO) processed over 90,000 phone...
New 911 dispatcher helps couple deliver baby on Utah highway (UT)
SALT LAKE CITY — A Utah couple welcomed their fourth child into the world on the side of Interstate 15, coached through delivery problems by a 911 operator. Dispatcher William Kalaher was new to the job and had only been taking solo calls for two weeks when he...
Local 911 centers get a boost from $10 million statewide grant (NY)
WIVB) — New York State is dishing out $10 million to 911 centers across New York State. Local counties are slated to receive $1.2 million of that pie. The money is coming in the form of a grant from the NYS Division of Homeland Security and Emergency Services....
New Orleans-area 911 center inks multiyear APEX deal with Carbyne to replace call-handling system (LA)
Orleans Parish Communications District (OPCD), one of the largest 911 centers in the U.S., will replace its existing call-handling system with APEX, the cloud-native call-management platform from Carbyne to integrate many next-generation 911 (NG911) capabilities...
City plans to launch public safety phone app (NC)
The City Council and the viewing audience recently heard about a proposed public safety app that would enable residents to use their cell phones to keep track of the police department’s reports of incidents and to quickly communicate with the police. During the June 2...
Prince William County implements new alarm response program (VA)
The Prince William County Department of Public Safety Communications has implemented a new alarm response program designed to improve 9-1-1 response time, minimize duplicate data entry and possible errors, and reduce unnecessary calls between alarm companies and the...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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