Texas Gov. Greg Abbott has signed House Bill 786 into law, requiring all telecommunicators in the state to be trained in telecommunicator CPR (T-CPR). The American Heart Association, the world’s leading nonprofit organization focused on heart and brain health for all,...

AT&T Inc. T is sparing no effort to ensure that public safety officials have greater access to the connectivity they need to address incidents. The telecom giant recently announced the expansion of FirstNet network that will improve the wireless...

Georgia does not require CPR pre-arrival instructions, our investigation found more than half of Georgia’s 911 centers choose not to offer the life-saving system. ATLANTA — The nation’s busiest airport is in the process of training all of its 911 operators to provide...

Derrick Walker arrives from North Dakota with background in emergency communications Derrick Walker, a self-diagnosed “workaholic,“ started Thursday as the new director of the Durango-La Plata 911 Emergency Communications Center. Walker plans to address turnover and...

MANHATTAN, KS (KSNT)–The Riley County Police Department experienced technical issues with their phone lines. They were down from around 12:00 p.m. until 2:00 p.m. this afternoon. The non-emergency line was down, along with the 9-1-1 emergency number. This has happened...

LAKEWOOD, Colo. (KDVR) — Bouquets of blooming flowers and messages of support line the counter at Jeffcom 911, the dispatch center that handled last Monday’s radio traffic during a deadly officer-involved shooting in Arvada. One good Samaritan, one suspect, and one...

A concerned child couldn’t figure out how to solve their math homework, so they called the first person they could think of for help — 911! In this audio-only video, posted by TikTok account 911 Calls (@911_stories_), a 911 dispatcher answered the phone, saying, “911,...

PRINEVILLE, Ore. (KTVZ) -- Crook County 911 is implementing a new emergency medical response system this week, designed to improve response times and first responder efficiency. The dispatch center provides communication service to the Prineville Police Department,...

There are times when clear, effective communication can make the difference between life and possible disaster. Such was the case during a steady afternoon shift on May 27 when Tim Johns, a dispatcher for the Mentor Safety Forces Communications Unit, received a call...

PADUCAH, Ky. (WSIL) -- At last night’s joint meeting between the Paducah Board of Commissioners and the McCracken County Fiscal Court, both boards unanimously voted to be 50/50 partners in the development of the outdoor sports and recreation complex and the public...

Aiken County, its Sheriff's Office and its emergency medical services (EMS) department all are being sued because of how an emergency call was handled two years ago. Also named as defendants are Aiken County Sheriff Michael Hunt, Aiken County Administrator Clay...

  Police encounters are stressful for everybody. But they can be complicated and dangerous when they involve people with mental health issues or physical disabilities. The Effingham Police Department and County Sheriff’s Office have launched an initiative to update...

Several emergency response agencies in North Texas are struggling to keep their dispatch center fully staffed. But the North Texas Emergency Communication Center (NTECC) is not one of them. NTECC, which answers 911 calls and dispatches emergency crews in Coppell,...

DURHAM, N.C. (WNCN) — In a city that averages more than two shooting incidents per day, the Durham Emergency Communications Center stays busy with 911 calls coming in non-stop. “We receive a lot of calls, I mean Durham is a very place,” one Durham 911 call operator...

YUMA, Ariz. (KYMA, KECY) – The Yuma Police Department Dispatch Center is hosting Saturday from 3:00 p.m. to 7:00 p.m. on 1st Ave. 1500 a recruiting event. Known as One on One with 911, the opportunity provides an opportunity for members of the community to meet and...