She overcame a car accident that took her right arm to become an NYPD dispatcher only to be shot in a Bronx park. Mialenny Santos, a 911 dispatcher for the past two years, visited Claremont Park on May 15 to meet with a hip-hop producer during a music video shoot for...

LACEY, N.J. (1010 WINS) — A New Jersey police dispatcher was charged with stealing $4,690 from a volunteer emergency medical services organization, the Ocean County Prosecutor's Office said Friday. According to Prosecutor Bradley D. Billhimer, 33-year-old Matthew...

A power outage knocked Houston’s 911 system offline for several hours Saturday afternoon, officials said. The incident began when the Houston Emergency Center lost power mid-day Saturday, Houston Fire Chief Sam Peña said. Generators restored power, but when the...

Three members of Weld County’s Department of Public Safety Communications were recently honored by the department for actions taken to save two lives and help welcome a new life into the world. Dispatchers Ashley White and Josh Rysavy each received Lifesaver Awards...

Conway is a year-round tourist destination located in the White Mountains of NH, with a full-time population of 10,000. We are seeking highly a motivated individual to join our team, which consists of 34 full-time employees, making us one of the largest departments in...

GOLD BEACH, Ore. — The Curry County Board of Commissioners voted unanimously in support of funding the communications center, including upgrade of the 911 emergency response system for the Sheriff’s Department, the County said in a news release. "The current...

Staring out the window and looking for flashing lights, Real Hebert said it felt like he spent an hour waiting for an ambulance when he called 911 on Jan. 15. His wife Simone Hebert’s breath had started coming in strange patterns and although her eyes were open, she...

Del Norte Ambulance is transitioning to a new emergency medical dispatch system. Photo courtesy of Del Norte Ambulance A partnership between Del Norte Ambulance and MetroWest has already led to updated equipment, easier access to training and education and a regional...

Spring, TX (July 01, 2021) – Harris County Emergency Services District No. 11 (HCESD11) announced today that construction is on schedule and training is now underway at the state-of-the-art 911 dispatch center that is on-track for a September 2021 opening.  Setting a...

GALLATIN MEDIA CENTER BOZEMAN – Gallatin County 911 and Montana State University are proud to announce that their emergency dispatch centers have officially merged operations, a move that will better serve our entire community moving forward. The county and MSU...

WASHINGTON, DC – Today Congresswoman Robin Kelly (D-IL-02), introduced the bipartisan Providing Resources and Occupational Training for Emotional Crisis and Trauma (PROTECT) 911 Act to address important health and wellness issues for our nation’s 9-1-1 call-takers and...

LOCK HAVEN — The Clinton County Commissioners approved a temporary pay increase for correctional officers in a last minute agenda item on Thursday morning. The move was made in an effort to retain its current officers. Commissioner Miles Kessinger explained the...

Jan. 6, 2022, is a date that CIOs and other IT leaders need to circle on their calendars. This is the deadline by which non-fixed phone lines will need to comply with the upcoming RAY BAUM's Act (capitalization is correct).  For those not familiar with...

The Gerald R. Ford International Airport broke ground Wednesday on a $7.7 million operation center on the east side of the airfield. The 11,600-square-foot facility will consolidate the airport’s operations and communications, including dispatch, and it will serve as...

Citizen, the crime reporting and neighborhood watch app, says it will be granted access to the encrypted communications of at least one police department once it switches over to encrypting its radio traffic, according to an internal Citizen document obtained by...

VANCOUVER--(BUSINESS WIRE)--Record high temperatures during the historic heat wave in B.C. have taken their toll on Lower Mainland 9-1-1 operators, who this past weekend were swamped by a record-breaking number of calls and stretched to the limit in their ability to...

At Tuesday morning’s meeting of Bloomington and Monroe County’s five-member central dispatch policy board, assistant fire chief Jayme Washel reacted to a statement by dispatch director Amy Hensley, that the center has 11 vacant dispatcher positions. “I don’t know...

Alexandria, VA — Today, U.S. Representatives Robin Kelly (D-IL), Norma Torres (D-CA), Brian Fitzpatrick (R-PA), and Peter Meijer (R-MI) introduced the Providing Resources and Occupational Training for Emotional Crisis and Trauma in 9-1-1 Act, or the ‘‘PROTECT 9-1-1...