Next-generation 911 with the resilience of a modern, digital, Internet protocol-based network was essential to North Carolina’s storm response. It enabled officials to answer nearly 90,000 emergency calls in three days. The North Carolina Department of Information...

Donna Lane, a 911 dispatcher at the Southold Police Department is being credited with saving a family of five whose Mattituck home was on fire. READ FULL ARTICLE

CASPER, Wyo. —Though operated by the city of Casper, law enforcement and emergency agencies countywide are dispatched through the Natrona County Public Safety Communications Center (PSCC). In 2023, telecommunications specialists at the PSCC handled over 29,600 calls...

TUCSON, Ariz. (KVOA) — The Tucson Fire Department (TFD) has announced a new partnership with the Public Safety Communications Department (PSCD) and MD Ally telehealth to improve patient care within the 911 system.This collaboration aims to utilize advanced telehealth technology to ensure timely medical assistance and enhance the effectiveness of emergency response.During a press conference, representatives from TFD, PSCD, and MD Ally will discuss how the initiative enables emergency operators to connect patients with medical professionals in real time. This connection facilitates immediate assessments and aims to reduce wait times for medical care.The integration of PSCD’s expertise is expected to further enhance coordination and communication among all emergency response parties, improving overall service to the community.

During times of emergency, your first instinct is to probably pick up the phone and call 911. But as Huntsville’s population continues to grow, those emergency calls also grow. This growth has caused a shortage of dispatchers for the Huntsville Police Department. To...

STANSBURY PARK — The Tooele County Sheriff's Office is under fire after a major failure during an incident with someone allegedly firing a gun in a neighborhood in September. READ FULL ARTICLE

Senator Cheryl Kagan has reached a significant milestone in her mission to modernize Maryland’s emergency response system. With her visit to Calvert County’s 9-1-1 center this week, Kagan has officially visited all 24 county Public Safety Answering Points (PSAPs)....

"We are not just strangers in another state answering your calls; we are your neighbors, friends, and family." BUNCOMBE COUNTY, N.C. — The Buncombe County Government Facebook page posted a series of heart-wrenching photos taken of the Buncombe County Public Safety...

CHARLOTTESVILLE, Va. (WVIR) - 911 dispatchers in the Charlottesville-Albemarle area are in North Carolina to help with the aftermath of Hurricane Helene.

Governor Jim Pillen announced the mobilization of the Nebraska Telecommunicator Emergency Response Team (TERT) to assist North Carolina as it continues to deal with the aftermath of Hurricane Helene. The group deployed on Friday, Oct. 4 to Buncombe County for 14 days....

In response to an urgent request for mutual aid from North Carolina, the Fairfax County Department of Public Safety Communications is deploying four 9-1-1 dispatchers to support emergency communication centers in North Carolina most impacted by Hurricane Helene.

FCC Officials Visit North Carolina to Assess Recovery Their discussions highlighted the importance of quickly restoring vital communications, including 911 services, and the FCC's role in promoting network roaming during such emergencies. Commissioner Carr expressed...

Relief efforts continue in the aftermath of Hurricane Helene. Areas hardest hit are experiencing flooding, food shortages, lack of access to clean water, and loss of property and life. Many in our communities are extending a helping hand, and you can be a part of it.

CHARLOTTESVILLE, Va. (CBS19 NEWS) -- Several area first responders are helping out the victims of Hurricane Helene. The Charlottesville-UVA-Albemarle Emergency Communications Center says several of its personnel are deployed to southwest Virginia to help with response...

Benton, Lake, Marion counties and Medford to receive a combined $5.6 million in DOJ funding Washington D.C.— U.S. Senators Ron Wyden and Jeff Merkley, along with U.S. Representatives Val Hoyle and  today announced crucial federal investments for technology to support...

The Committee on the Judiciary and Public Safety held the first of several roundtables focused on improving the Office of Unified Communications (OUC) WASHINGTON — DC Councilmembers held the first of several roundtables focused on improving the Office of Unified...

The FOX 8 I-Team has found Cleveland police dispatchers punished for not working overtime even when they expected to have a day off, so we investigated. READ FULL ARTICLE

A former 911 dispatcher in Meriden has been arrested. Jonathan Miller, 26, was expected to be arraigned Thursday in Meriden Superior Court on two counts of third-degree computer crime, according to court records.

A Kansas City, Missouri, City Council committee approved an ordinance Tuesday that would create a "unified 911" dispatch system for the Kansas City police and fire departments. READ FULL ARTICLE

WASHINGTON (7News) — 7News is learning more about the updates and improvements happening within D.C.'s Office of Unified Communications (OUC).