A FirstNet Authority board featuring seven new members conducted its first meeting today and immediately implemented some changes, including renaming three of the four board committees in an effort to better describe their evolving roles in the organization. New...

SPRING HILL — Ileana Scopano of Shady Hills says there isn’t much that can faze her, and that might be the key to a new career as an emergency operator at the Hernando County Sheriff’s Office. She’s working as a surgical assistant in a hospital operating room right...

SAN MATEO COUNTY, CA — San Mateo County's 911 dispatch center was recognized as an Accredited Center of Excellence by the International Academies of Emergency Dispatch, the county announced Thursday. The honor is the highest distinction given to emergency...

Erie County 911 operators will receive a wage increase. This news comes after Erie County Council members passed the ordinance at the meeting on November 16th. This ordinance could not have come at a better time. According to the council, Erie County 911 Call Center...

DOVER-FOXCROFT — The consulting group hired to study the communications needs for the county’s emergency responders presented its findings to the Piscataquis County Commissioners on Tuesday. Piscataquis County fire and police departments and ambulance services have...

MARSHALL, Texas (KLTV) - From the City of Marshall: On the morning of October 27, 2021, the City of Marshall’s  9-1-1 Call Center received notification of severe weather approaching Harrison County. We later received notification from the National Weather Service that...

On tonight’s Select Board agenda is follow up on a staffing request made by the Chief of Southboough Police earlier this month. Police Chief Kenneth Paulhus described to the Board and Advisory Committee an urgent need for increasing the full time Dispatcher staff. He...

The Colorado Springs Police Department is short a quarter of the number needed in its call center, which is having a big impact on how soon calls get answered. In turn, that slows the CSPD's response to people who are in grave danger and need help. "We are currently...

ROSWELL, Ga. — Police were dispatched to the Roswell Emergency Dispatch Center on Oct. 27 after a man reportedly called 911 repeatedly and made lewd comments. Call takers gave officers audio of three separate calls from the suspect. In the first call, according to...

Lincoln's emergency dispatch center is experiencing sporadic connectivity issues when fielding 911 calls from cellphones, according to the police department. Residents seeking emergency services are still encouraged to dial 911 first, LPD announced in a Tuesday...

The Board of Supervisors, acting in that capacity as well as directors of the County Fire Protection District, unanimously approved several actions that represent what County Fire Chief Mark Hartwig called “a major step” toward creating a Regional Fire Communications...

BATH, N.Y. (WETM) – Steuben County is looking for people to join “a talented team of public safety professionals” to fill openings for 911 dispatchers. The county is looking for those “dedicated to the receipt of requests and dispatch of emergency services” in the...

At its Nov. 16 meeting, the Buncombe County Board of Commissioners voted to approve an interlocal agreement consolidating 911 services from the City of Asheville and Buncombe County. With this consolidation, Buncombe County will maintain dispatching service to the...

In September, Gov. Kathy Hochul signed into law a bill recognizing 911 dispatchers as first responders. For many on the job, it was a recognition long overdue. It's a job that has more to it than meets the eye. They're specially trained on which emergency vehicles to...

On Dec. 6, Isabella County is switching to a new emergency management alert program called Smart 911. “We made the move to switch from CODERED to Smart 911 because Smart 911 offers more integrations to the 911 center where we’re dispatching help,” said Isabella County...

Sanita Cheatham, the Augusta 9-1-1 Center's Assistant Director, says details are one of the most important things you can tell dispatchers when you call 9-1-1, especially when it comes to a missing child. Some of those details include the last time the child was seen,...

CHICAGO (WLS) -- Some of Chicago's Office of Emergency Management and Communications staff were honored for their extraordinary work Monday - including the dispatchers who were on the police radio when two officers were shot in August. Keith Thornton Jr. heard the...

This story was reported by radio host Jason Rantz on Saturday. It’s a tragic situation which, according to people with knowledge of the case, could have been avoided if not for two things. First, the staffing crisis in Seattle meant there was a delay. Second, there...