A 911 dispatcher was credited with de-escalating a situation involving an armed man on March 1. Jennifer Hawkins received the Distinguished Service Award from Sheriff Mike Allen after successfully talking an armed man into surrendering to deputies. READ FULL...

A bill heading to the Illinois House floor could require all 9-1-1 dispatchers to be trained on telecommunicator CPR.  Rep. Lisa Davis (D-Chicago) said Thursday that instructions and guidance from dispatchers could mean the difference between life and death for...

Denver's public safety agency is pushing to roughly double the fee for 911 emergency services, arguing it's necessary to keep operations afloat and meet response time requirements.  The proposed fee hike — from $1.20 to $2.12 per month —  would apply to...

 GREAT FALLS, Montana – The Great Falls/Cascade County Emergency Communications Center is hosting a hiring event to address a critical staffing shortage. The event, designed to fast track applicants, offers a unique opportunity for those interested in becoming 911...

Hours of overtime are leading to low morale among Brown County Dispatch employees. Dispatcher Kirk Parker said fluctuating schedules are unsustainable. “The majority to stay later in the day than originally agreed upon, affecting home life, medical appointments, court...

Text of the bill—S.725, the “Enhancing First Response Act”—was not available on www.congress.gov at the time of this posting, but a press release posted on Klobuchar’s website states the bill would update the Standard Occupational Classification (SOC) of 911...

SALT LAKE CITY (KUTV) — In recent months, the Utah Communications Authority and L3Harris Technologies rolled out a new communications system in Utah for use by first responders across the state; however, it hasn’t been a seamless transition for some agencies.

Hunter began her career in 1985, when the police station was still housed in the historic Carnegie Library building on Broadway. At the time, the department’s communication system was rudimentary compared to today’s standards, relying on a push-button 911 phone...

BROWN COUNTY - To get emergency services to county residents faster, Brown County Public Safety Communications has created a system for citizens to upload important personal and residential information for emergency responders in the case of a 911 call. When people...

BRODHEAD — The City of Brodhead is pleased to announce that it has been awarded $72,295 from the Wisconsin Department of Revenue Innovation Planning Grant to conduct a feasibility study on consolidating emergency dispatch services from the Brodhead Police Department,...

Running at half of its recommended staff size for nearly three years, the Routt County Emergency Communications Center still beats the national average in 911 response time — a testament to the talent and efficiency of its dispatchers, said Communications Manager Jim...

WASHINGTON – Senators Amy Klobuchar (D-MN) and Marsha Blackburn (R-TN) introduced the Enhancing First Response Act, which would make important updates to our 9-1-1 emergency reporting system to ensure Americans can reach help when they dial 9-1-1 during natural...

Logan Spencer was a former YMCA employee and Roanoke Co. Emergency Dispatcher According to a Roanoke County spokesperson Spencer was employed as dispatcher in Roanoke County’s Emergency Communications Center. He has been placed on administrative leave, pending the...

Proponents of a bill that would boost retirement benefits for emergency dispatchers say the change could help improve recruitment and retention efforts in a high-stress profession that sees rapid employee turnover. Senate Bill 173 would reclassify 911 dispatchers —...

The Georgia Tech Police Department (GTPD) continues to set the standard for university public safety by implementing cutting-edge advancements in emergency communications. Most recently, GTPD became the first 911 call center within the University System of Georgia to...

Motorola Solutions today announced that the company has acquired RapidDeploy, a provider of cloud-based solutions related to 911 that will continue existing operations in the near term and closely integrate its technology into Motorola Solutions’ portfolio in the long...

Already halted for more than three months, California’s deployment of next-generation 911 (NG911) technology will continue to be under a “pause” at least into the spring, as the California Office of Emergency Services (Cal OES) conducts a review of the much-delayed...

  KEARNEYSVILLE — Jefferson County Schools partnered with Jefferson County Emergency Communications to start a new career and technical education program called EmComm. The EmComm program started last year when Ian Hillman, director of responsive education,...

On February 19, the Rockland City Council has two agenda items before it to consider at a special meeting: An order authorizing withdrawal from the Knox County Regional Communications Center. READ FULL ARTICLE