FARMINGTON — A Franklin County public safety group that uses a computer-aided dispatch and record-keeping program for emergency services asked commissioners Tuesday to reserve $500,000 in a federal grant for a new system. The Information Management Corp., known better...

In an emergency, calling 9-1-1 and receiving immediate help can literally mean the difference between life and death. And in Fairfax County, these calls are automatically routed to the highly trained people at the Department of Public Safety Communications (DPSC)....

OLYMPIA — The Wenatchee communications center that dispatches Washington State troopers in the Valley and beyond will close, effective June 30. The Washington State Patrol says it only has half the number of staff in Wenatchee that it needs to take calls and send...

RENO, Nev. (KOLO) - Calls to the Reno Public Safety Dispatch Center hit a record in 2021. With more than 500,000 calls across the Reno area and nearly 550,000 officer/firefighter-initiated calls, the Reno Dispatch team plays a critical role in keeping the community...

Dialing 911 is a seemingly simple way to ensure you’ll receive help in any emergency, but call centers are seeing a rising trend of residents calling with no emergency present. FOX 31 News obtained audio for of a number of 911 calls made in Dougherty County; one of...

SMARCK, N.D. (KFYR) - In an emergency when every second counts, 911 dispatchers across the nation are working overtime. The nation is suffering from a shortage of dispatchers at levels not seen in recent memory. That’s according to those within the profession. 911...

The poor condition of the U.S. Park Police’s dispatch center in Washington, D.C., and management issues such as understaffing result in “significant safety concerns,” a watchdog found recently. The Interior Department inspector general office, led by Inspector General...

In an emergency when seconds count, a FOX 11 investigation has found that 911 callers are burning seconds, even minutes on hold.  Experts say it's a troubling trend nationwide, hold times getting longer because of a shortage of dispatchers. We worked with our...

Wake County is switching up how it handles 911 calls, employing nurses to help answer the phones. People who call 911 for something that only turns out to be a small health problem could end up riding in an ambulance and paying an expensive bill afterward, but the...

Chicago Police Department SUV blocking an intersection in the Albany Park neighborhood in Chicago. Lindsay Blanton, CEO of Broadcastify.com and RadioReference.com announced Tuesday morning, February 22, 2022 on the websites’ Chicago Metro Area Discussion forum that...

PITTSBURGH (KDKA) — They’re the vital link between victims in need of help and their first responders, but 911 dispatchers said months of mandatory 12-hour shifts have put themselves and the public at risk. “They’re doing the best that they can do, but you all know...

Arlington 911 dispatcher at the county’s Emergency Communications Center (via Arlington County) Arlington County is developing an alert system aimed at improving its emergency response to behavioral health crises. The aim of the system, dubbed the Marcus Alert, is to...

Last month, an alarm went off in a historic building in Arlington National Cemetery after a sprinkler pipe broke. An emergency signal was sent to the U.S. Park Police dispatch center in southeast Washington. But the dispatch center receives security alarms on a...

SANTA CRUZ — The Santa Cruz County emergency response dispatch center has its thumb on the pulse of regional police and fire trends, documenting the second year of the pandemic’s impact on local services in its latest report. The Santa Cruz County Regional 9-1-1...

Three public safety workers from Whitfield County received Life Saving Awards after combining forces to rescue a 71-year-old man from a burning home in January.  Honored with plaques for going “above and beyond the call of duty,” according to Commission Chairman...

FAIRFIELD — When an emergency call comes in, a dispatcher takes down the information, shares it with the other needed departments and sends out the needed responders. But with the new Westport-Fairfield regional dispatch center all of that will be streamlined,...