Comm Center News
Got extra hotel toiletries? Chicago dispatcher’s nonprofit donates them to homeless people (IL)
Minka Giles, a Chicago police dispatcher, loves to travel. She’s been to 34 states and nine countries and, like many travelers, she began to acquire a lot of hotel toiletries. “One day it was like ‘Well, what do I do with all this stuff?’” she said. So she began to...
Council backs emergency communications plan (VT)
BARRE — City councilors have endorsed a plan to upgrade emergency communications in central Vermont, as well as a proposal to equip the city’s police officers with body-worn cameras, though both are contingent on securing significant funding from other sources. When...
Lee County Next Gen 911 services now active with picture and video ability (FL)
FORT MYERS On the 35th anniversary of 911 in Lee County, leaders announced the Next Generation 911 technology for improved location services when placing a 911 call is now active. The upgrade will also mean that residents and visitors soon will be able to send...
Vermilion Valley Regional Emergency Communications Joint Authority urges 9-1-1 education (IL)
Everyone knows that 9-1-1 is a universal number that should be called in the event of an emergency … or do they? All over the United States ,9-1-1 Centers have encountered hurdles when educating the public when it comes to the 9-1-1 and its uses. That’s why Vermilion...
Dispatchers use new tech to locate people (CA)
Local first responders are using a new app to simplify communicating the exact locations of those in need of assistance. The app is called what3words (W3W) and can be downloaded for free. It divides the Earth’s surface into squares 3 meters per side, (57 trillion of...
iCERT Urges Nationwide NG9-1-1 Deployment
s our nation celebrates National Telecommunicators Week, the Industry Council for Emergency Response Technologies (iCERT) wishes to extend its deepest gratitude to those men and women that answer our 9-1-1 calls. These professionals provide critical life-saving...
It’s “Public Safety Telecommunicators Week” – Thank you dispatcher (CA)
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It’s National Public Safety Telecommunicators Week, recognizing the essential work these first responders provide 24/7, 365 days a year. If you ever had to call 9-1-1, the calm voice on the other end is your initial point of contact.
Calling from a landline in Nevada County automatically routes you to the Sheriff’s dispatch center currently located in the Wayne Brown Correctional Facility near the Rood Center. In 2021, the center handled 39,000 9-1-1 calls and 120,000 non-emergency calls. NCSO dispatchers created approximately 95,000 calls for service across Nevada County last year. Call volume increased by 4,000 for 911 calls compared to 2020.
NCSO dispatchers determine if the call is a law enforcement matter, medical or fire emergency. They dispatch all law enforcement in Nevada County and work in conjunction with CHP Grass Valley. While one dispatcher collects detail information from the caller and enters it into the system, their colleagues send resources to the location. At the same time, they check on all law enforcement out in the field and maintain radio contact with them.
Tazewell County Sheriff’s Office celebrates 25th anniversary of 9-1-1 center (VA)
TAZEWELL, Va. (WVVA) - The Tazewell County Sheriff’s Office refers to their dispatchers as ‘the heart behind the voice.’ On Wednesday, they celebrated the 25th anniversary of their 911 center. Sheriff Brian Hieatt said dispatchers are crucial to potentially...
Briefing Room: local dispatchers handle 90,000 incidents a year (CA)
The second week of April is recognized as National Public Safety Telecommunications Week. The purpose of this special week is to honor the public safety communications personnel that work so hard to support the community and keep both the public and first...
Sugar Land dispatcher named training professional of the year (TX)
Sugar Land Public Safety Dispatcher Amanda Davis was recently named the 2021 Training Professional of the Year by the Texas National Emergency Number Association. Davis created and implemented an extensive training program for her fellow dispatchers. It consists of a...
Emergency dispatchers struggle with staffing shortages (VA)
Emergency dispatchers are honored this week as part of a national appreciation week. However, some in Hampton Roads are tasked with doing more with less. CHESAPEAKE, Va. — In moments of emergency and crisis, they are the first line of help. The country’s emergency...
Highlighting local 9-1-1 dispatchers during Na’l Public Safety Telecommunicators Week (CO)
PUEBLO — It’s National Public Safety Telecommunicators Week, and this week is all about highlighting 911 dispatchers, their work and their dedication to serving our community. Plus, during a week that’s been especially busy because of wildfires, their jobs, have...
911 Dispatchers Honored In Yankton (SD)
This week is National Public Safety Telecommunications Week. The event is observed every second week in April and is meant to recognize telecommunicators who help save millions of lives every day. The City of Yankton is recognizing the week as well. Yankton Mayor...
County recognizes Public Safety Telecommunicators Week (KY)
Last week, Madison County Fiscal Court Magistrate Tom Botkin stopped to move a piece of debris from the road on Fort Estill Hill. Suddenly, Botkin found himself as a witness to an accident which needed emergency attention. Instinctively, he called the county 911...
National Telecommunicators Week: the real people behind 911 calls (AK)
FAIRBANKS, Alaska (KTVF) - For National Telecommunicators Week, the Alaska State Troopers are acknowledging our local 911 dispatchers, who assist in saving so many lives every day. In 1994, President Bill Clinton signed Presidential Proclamation 6667 to designate the...
County dispatchers recognized (CO)
Rio Blanco County’s full time dispatchers are Jordan Long, Brittany Mancini, Bobbie Schmidt, J’Leah Richardson, Jessica Stout and Rhawnie McGruder. | COURTESY PHOTO RBC I National Public Safety Telecommunicators Week is sponsored by the Association of Public-Safety...
Sheriff Nick Cocchi thanks local 911 dispatchers for their work (MA)
SPRINGFIELD, Mass. (WWLP) – It’s National Public Safety Telecommunicators Week. Hampden County Sheriff Nick Cocchi paid a visit to the Springfield Emergency Communications Dispatch Center Wednesday to honor the workers who help others in their time of need. He told...
Cochise County to receive $2.2 Million to fund countywide fire station alerting system (AZ)
Sierra Vista, Ariz. (KOLD News 13) – On Tuesday the Cochise County Board of Supervisors approved the use of $2,240,000 in American Rescue Plan Act (ARPA) funds to provide county residents with quicker 911 response times through dispatch technology improvements.It’s called the Fire Station Alerting System project. It was proposed by Sierra Vista Fire and Medical Services and Fry Fire District.It will include software installation and technology upgrades for all fire stations and special districts within Cochise County to increase the overall effectiveness and efficiency of dispatch centers.“It benefits the citizens in Chochise County because they’ll get the resources that they need to their emergency that much faster,” Joshua Meeker with Sierra Vista Fire said of the new project.The upgraded system is expected to improve 911 response times by 30 to 90 seconds during emergencies. With the current system, dispatchers have to place callers on hold, in order to get them the resources that they need as quickly as possible.“When someone puts you on hold and you’re in the middle of a crisis or emergency situation obviously that has to be terrifying,” C-com dispatcher Susan Papatrefon said of the soon-to-be upgrade.She added that once installed, it will do wonders for the community. “That inner operability between all of the agencies in the county is just going to put us leaps and bounds across so many other places around the country,” she said.Blueprints have already been drawn up to install the system in 34 stations throughout the county. It’s expected that the project will be in operation in an estimated six to eight months.Copyright 2022 KOLD News 13. All rights reserved.
‘There’s No Average Day’: Behind The Scenes Of A 911 Centre (Canada)
Krista Wilson had no idea she would one day end up working as a 911 operator. But more than 25 years after taking her first call, the seasoned operator has no regrets. Those working behind the scenes in the public safety community are being recognized this week during...
Habersham County recognizes 911 dispatchers during National Telecommunications Week (GA)
Habersham is celebrating the dedication and life-saving work of its E-911 dispatchers this week during National Public Safety Telecommunicators Week. The second week of April marks National Public Safety Telecommunicators Week, sponsored by the Association of...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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