Comm Center News
Franklin County honors local 911 dispatchers (NY)
MALONE — The Franklin County Office of Emergency Services hosted an event Wednesday afternoon to recognize National Public Safety Telecommunicators Week.“Franklin County is fortunate to have an exceptional team of dedicated dispatchers who are committed to our communities and first responders in their time of need,” Emergency Services Director and Fire Coordinator Ricky Provost said.Last week, The Franklin County Board of Legislators unanimously voted in favor to proclaim the week of April 10 to 16 National Dispatchers Week.Legislative Chair Donald Dabiew on Wednesday presented the dispatch team an official copy of the resolution.The gathering included presentations and demonstrations with on-the-job equipment and assets by the Malone Callfiremen, Malone EMS, New York State Police and the Franklin County Sheriff’s Office.According to the county Office of Emergency Services, the county 911 Dispatch Center receives close to 70,000 emergency-related calls each year and provides telecommunication for 19 fire and EMS departments, eight EMS agencies, three village police departments, state police and tribal police.Franklin County dispatchers are reminding the public about ways to make a 911 call less stressful for all involved.Before being able to send appropriate responders, a dispatcher needs to know crucial information such as the location.Cell phones do not always provide an accurate location, dispatchers say, and locations must be validated by the caller. A confirmed phone number is recommended in case a call is disconnected prematurely.After getting location information, dispatchers will ask what type of emergency is being reported and whether there are concerns for the safety of responders.While this information is collected, another dispatcher sends out the emergency information while the call is taking place in order to deploy responders in a timely manner.Dispatchers say it is important for callers to listen to the dispatcher because they may provide instructions prior to the arrival of responders.The Office of Emergency Services is hosting two upcoming classes.The Constable Fire Department is offering a Vehicle Rescue: Operations Level class at 6 p.m. April 25.A WebEx-based class for fire investigations for the line officer will be offered at 6:30 p.m. May 11 and 8:30 a.m.
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National Public Safety Telecommunications Week Honors Dispatchers (KY)
Dispatchers are very rarely ever seen but provide a critical service to their communities The Jackson County Sun and our community paid tribute to our county dispatchers in our March 30, 2022 issue. Sheriff Paul Hays and Judge Shane Gabbard both applaud our local...
Geary Co. dispatchers recognized during National Dispatcher week (KS)
JUNCTION CITY, Kan. (WIBW) - Dispatchers are the calm voice on the other end of the phone call when an emergency arises. Geary County has 9 full time dispatchers who share the responsibility of talking to the community member, while contacting the proper emergency...
Sarpy Board honors 911 dispatchers (NE)
PAPILLION -- Seven members of the Sarpy County 911 dispatch team were recognized for their heroic efforts at the Sarpy County Board of Commissioners Tuesday afternoon meeting on April 12. Three dispatchers -- Teresa Smith, Nautica Geislar and Dallas Keffer -- were on...
Commissioners Proclaim April 10–16 as Clarion County Public Safety Telecommunicators Week (PA)
CLARION, Pa. (EYT) – Imagine going to work knowing it’s your job to talk to people on the worst day of their lives. (Pictured above: Michelle Lander, 911 Deputy Director, accepts a proclamation from Clarion County Commissioners Ed Heasley, Ted Tharan, and Wayne...
911 Telecommunicators: Public’s first contact with first responders (SD)
(Editor’s note: National Public Safety Telecommunicators Week is April 10-16. This story provides a glimpse into what a local dispatcher may handle during a shift.) The caller was frantic. A family member was in danger and needed assistance. The caller was en route...
Central Dispatch, emergency community marks telecommunications week (OK)
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Area public safety personnel from police, to firefighters, to medical personnel, to storm spotters marked National Public Safety Telecommunicators Week. Emergency personnel are increasingly reliant on telecommunication for accurate, detailed, and timely information about their situations. In addition to the traditional two-way radios, first responders have access to mobile data from the Internet and their headquarters, and the ability to communicate with other agencies when mutual aid is required. Dispatchers are the first in the chain of notification.“What I personally do for my dispatchers,” Pontotoc County 9-1-1/Central Dispatch Daniel Manuel said Wednesday, “is try to write them notes, and give them little gifts and stuff like that to show them how much we appreciate them.“I like to make others aware that it is National Public Safety Telecommunicators Week, so they can give (the dispatchers) a pat on the back,” Manuel said. “I just try to let people know what’s going on, because dispatchers really are the first link in the emergency chain of survival. They are true first-responders.”
Manuel says the things dispatchers encounter on the phone with the public is “just incredible.”Manuel also said he likes to cook for them.“I’ll cook for some of them, or for some of them I’ll buy them food, since they don’t all like the same thing,” Manuel added.The week-long event, typically held in the second week of April each year, was initially set up in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office in California. It is a time to celebrate and thank those who dedicate their lives to serving the public. It is a week that should be set aside so everyone can be made aware of their hard work and dedication.
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Text Messages Help Indiana 911 Dispatcher Save Victim from Captor
here is no doubt that technology has advanced at a tremendous rate over the last 20 years. We literally carry handheld supercomputers with us everywhere we go keeping us connected to the entire planet with nothing more than a tiny, digital keyboard, and long gone are...
Sheriff recognizes unsung heroes behind 911 calls (LA)
The Allen Parish Sheriff’s Office honored its dispatchers Tuesday as part of as part of National Public Safety Telecommunicators Week. Shown are Sheriff Doug Hebert III, Sheriff’s Office Communications Supervisor and 911 Dispatcher Allison McCullough, dispatchers...
Amid understaffing, 911 dispatchers are working longer hours (MN)
DULUTH, MN -- This week is National Telecommunicator Week, and while people across the country recognize the hard work of 911 dispatchers, staff in St. Louis County are dealing with challenges of their own. “We’re a 24/7 call center, we’re not immune to staffing...
County observing National Public Safety Telecommunicator Week (NC)
RALEIGH — Gov. Roy Cooper signed a proclamation making this week, Public Safety Telecommunicator Week in North Carolina. The Bladen County Sheriff’s Office employees eleven full time and three part time telecommunicators with 24-hour coverage, seven days per week,...
Forsyth County Sheriff’s Office: Wrapping up National Public Safety Telecommunicators Week (NC)
As National Public Safety Telecommunicators Week wraps up, WXII 12 News wanted to learn more about a day in the life of this profession at the Forsyth County Sheriff’s Office. Behind every 9-1-1 call is a team of telecommunicators who work around the clock to help...
First Responders: Dispatchers are first line of emergency response (NY)
National Public Safety Telecommunicators Week continues through Saturday. The week – it is always the second week of April – honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving...
Lake County Dispatchers Celebrated During National Public Safety Telecommunications Week (MI)
Audra Rosebook has been a 9-1-1 Dispatcher in Lake County for two years. It was her husband, a former police officer, who initially sparked her interest in the role when they lived in Corpus Christi, Texas. “I’ve always been in a type of customer service so he...
Manchester Selectmen to pitch regional dispatch at Town Election (MA)
MANCHESTER — Members of the Board of Selectmen will ask voters if they want to move town’s dispatch to North Shore Regional 911 Call Center at Town Election in May. The ballot question was unveiled to the public at the first of two public forums regarding dispatch...
Onslow County 911 dispatchers talk about their impact on others (NC)
From delivering babies to talking about the wrath of Hardy’s clients and issuing CPR instructions, 911 dispatchers hear it all. Yes, fast food customers. “My first 911 call, it was actually Jones County, it just hit the line because it was so close to our county,”...
Fairfield receives nearly $3.5M for emergency radios: ‘Our radios are old, and they’re not working’ (CT)
FAIRFIELD — Emergency calls with other emergency departments often have to be relayed through dispatch, rather than letting the first responders speak directly to each other. It’s a challenge exacerbated by aging radio equipment and dead zones in town, but also one a...
NPSTW celebrated across parish (LA)
Madison Parish is joining the nation this week in celebrating a largely unsung group of heroes, as April 10 through 16 is National Public Safety Telecommunicators Week. Madison Parish E-911 Director Cynthia Machen said it is an important annual event and hopes locals...
Fire, EMS agencies celebrate National Public Safety Telecommunicators Week – EMS1
This week was National Public Safety Telecommunicator's Week, and organizations across the country shared their support and appreciation for the work of what many consider to be the first, first responders. Through gifts, goody bags, breakfast buffets, signs, taco...
911 Dispatch Trainee Tested With Emergency Baby Delivery
We all know that when you call 911 you are immediately transferred to someone who can help you in life-threatening situations. And for National Public Safety Telecommunicators Week, YouTuber Michelle Khare trained to see what it would be like to work as a 911...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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