Amarillo 911 operators awarded for efforts during winter storm (TX)

Amarillo 911 operators awarded for efforts during winter storm (TX)

“I was prepared to stay here for a couple of days. So, I came back up here and stayed and slept on a cot in the training room which wasn’t the best,” said Shonaci Rains, 911 operator and dispatcher for the Amarillo Emergency Communications Center “We didn’t know that the light had a sensor, so every time we stretched, turn over, or move, the light would come on while we were sleeping so I didn’t get much sleep”…

Grover Beach shows support for dispatch partnership with Pismo (CA)

Grover Beach shows support for dispatch partnership with Pismo (CA)

Both Pismo Beach and Grover Beach have agreed to move forward with a plan to consolidate their emergency dispatch services, a move that officials say could improve emergency response strategies and potentially save money for both cities in the future.

FIRST LINE A proposed agreement between Pismo Beach and Grover Beach would consolidate the cities' emergency dispatch services. - FILE PHOTO BY STEVE E. MILLER

At a meeting on March 22, Grover Beach City Council showed enthusiastic support for a proposal to fold the city’s dispatch services into those already offered by Pismo, allowing Grover to reduce its staffing levels and repurpose its dispatch facility into much-needed police briefing space. If Arroyo Grande decides to join the partnership when its dispatch contract with the SLO County Sheriff’s Office ends, city staff said that South County would have a true regional dispatch center…

911 texting option another tool in public safety (SD)

911 texting option another tool in public safety (SD)

CANTON, S.D. (KELO) — If you’re in an emergency, there’s another way you can contact 911 in South Dakota. The state launched its Text to 911 service earlier this week.

The feature can be helpful if it’s too dangerous to talk or if you’re deaf, hard of hearing, or have speaking difficulties.

Greg Poppenga is a dispatcher for Lincoln County Communications…

South Dakota introduces Text to 911 option

South Dakota introduces Text to 911 option

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When calling 911 isn’t possible, South Dakotans now have the option to text 911.

The text, like a phone call, will be routed to a local 911 dispatch center. The South Dakota Department of Public Safety announced the text to 911 service on Monday. The new texting option is part of the state 9-1-1 Coordination Program…

Inside the high-stakes world of designing for 911 operators

Anita Pitt sits at her desk, where she speaks with a melodious Texas drawl. She doesn’t convey any particular sense of urgency, and yet, over the past 37 years as the 911 program manager for the Brazos Valley Council of Governments, her entire job has been about conveying urgency. She manages the staff and technology in her region as a small but vital part of the network of 6,100 emergency call centers scattered across the United States. These call centers field 200 million calls a year… READ MORE

AT&T Boosts Network Speeds and Coverage in Livingston County (NY)

AT&T Boosts Network Speeds and Coverage in Livingston County (NY)

AT&T*  has added three new cell sites to enhance the Livingston County’s ’s 4G LTE coverage and help give residents and first responders faster, more reliable wireless service. The company is also claiming this action will also help customers get the most out of their mobile devices.

The new cell sites serve Avon, the Route 5 & 20 split west of the Genesee River, the Village of Canawaugus, the Town of Caledonia, Lakeville, the Town of Livonia, the I-390 corridor between the NYS Thruway & Geneseo and the Village of Springwater.