by ECC Editor | Jul 12, 2021 | Comm Center News
The board of St. Francois County 911 Joint Communications resolved to continue meeting with area fire departments and EMS providers in the area to figure out improved computer-aided dispatch (CAD) services.
At its meeting in June, it also discussed creating a new 3- to 5-year plan for future priorities, heard an update on the Simms Mountain Tower project, and congratulated 911 Director Alan Wells for the center’s 100% score on its MULES audit.
The Missouri Uniform Law Enforcement System (MULES) is the state’s records custodian for criminal history data and provides an online public service to obtain certified criminal history records. The Missouri State Highway Patrol conducts the audit every two years, Wells said. He complimented Casey McCarty and Bryanna Jones, as well as Tacy Ticer Petrait who works with them in that division, for a “100% outstanding job well done… READ MORE
by ECC Editor | Jul 12, 2021 | Comm Center News
Community Watch in The Villages is celebrating a major accomplishment after earning statewide accreditation recognition.
Last month, Assistant District Manager Carrie Duckett, Chief Nehemiah Wolfe, Assistant Director Juliane Day and Lead Dispatcher Accreditation Manager Deb Ballard stood before the Florida Telecommunications Accreditation Commission. After an oral review of their report was delivered, the commission voted unanimously to extend accreditation status to The Village Community Development District Community Watch Dispatch Center… READ MORE
by AllThingsECC.com | Jul 12, 2021 | Comm Center News
Every second counts in an emergency, and a new proposal to dispatch first responders quicker by building a new 911 center in Libertyville aims to give police and fire personnel the time they need.
The plan will be before the Lake County Board as part of the county’s facility capital improvement plan for fiscal year 2022, which the board will approve or reject on Tuesday. If approved, the building — currently named the “Consolidated Emergency Operations Center, 9-1-1 Dispatch Center, and Emergency Telephone System Board Facility” — will move on to the design phase…
by AllThingsECC.com | Jul 12, 2021 | Comm Center News
Baptist LifeFlight is not happy with Escambia County using a competitor helicopter ambulance service, ShandsCair, to dispatch medical helicopters.
The Escambia County Commission held off Thursday approving a formal “first call” agreement with ShandsCair to wait for more data on response times of medical transport helicopters.
Baptist LifeFlight and ShandsCair are the two main providers of emergency medical helicopters in Northwest Florida…
by AllThingsECC.com | Jul 12, 2021 | Comm Center News
When Buffalo, N.Y., closed its municipal buildings as part of a pandemic lockdown ın March 2020, Oswaldo Mestre had only two days to find a way to keep a vital line of communication open to residents.
As the city’s director of citizen services, Mestre manages Buffalo’s 311 contact center, which fields questions and complaints from citizens. Buffalo 311 includes an online portal and a mobile app, but its heart is a Cisco PBX call and resolution center previously run out of City Hall and staffed by workers who had been sent home for the duration of the city’s lockdown…
by AllThingsECC.com | Jul 12, 2021 | Comm Center News
PEKIN – It’s been a bumpy road at times getting Tazewell County Consolidated Communications up and running.
Now that it has been for the past two years, some local communities are being asked to pay more to support its operation — a large enough rise for some that at least one village has debated eliminating its police department.
Commonly called TC3, the group that handles 911 dispatch operations is the result of a state-mandated consolidation of Tazewell County call centers in East Peoria, Morton, Pekin and Washington. The organization was founded in 2017 and began operating in 2019…
