City Addressing Emergency Call Center Staff Shortages and Wait Times with Pay Incentives (TX)

The City of Austin is planning to make salary adjustments leading to more pay for some existing 911 Call Takers and Police Dispatcher staff to address pay compression that resulted from the recent Living Wage increase. These efforts, combined with stipends and the development of a Citywide recruitment campaign, support the retention of existing employees and aim to assist in filling staff vacancies at Austin Police Department’s emergency call center.

Winchester Emergency Communications Center moves forward with modern technology (VA)

Effective immediately, the Winchester Emergency Communications Center will be using a new technology, Prepared Live, which allows 911 callers to share a livestream from their locations with the dispatch center and provide “eyes-on-scene” capability. The Winchester Police Department is proud that its Emergency Communications Center was one of the first to acquire this technology in Virginia.

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