by AllThingsECC.com | Mar 22, 2023 | Comm Center News
In an effort to address critical staffing shortages within the Buncombe County 911 Call Center, the Board of Commissioners approved a pay stipend during its meeting on March 21. As the County grapples with high call volumes, an understaffed call center reliant on outside agencies to maintain operations, and long call and response times, we are working on a variety of initiatives aimed at reducing the volume of nonemergency calls, bolstering dispatcher recruitment and retainment, and other measures to help alleviate the volume of work.
by AllThingsECC.com | Mar 22, 2023 | Comm Center News
Despite a rising chorus of complaints from the public, Jersey City’s 911 communications center continues to be mired in dysfunction. This is according to multiple employees of the Jersey City Public Safety Communications Center who, fearing retaliation, spoke to the Jersey City Times on the condition of anonymity. The Jersey City Times also reviewed internal emails.
READ FULL ARTICLE
by AllThingsECC.com | Mar 21, 2023 | Comm Center News
The Tucumcari Quay emergency communications center reported the 911 system was experiencing issues statewide. They made the announcement on its Facebook page. KOAT has confirmed with the Department of Homeland Security that a message posted on that Facebook page is a hoax.
by AllThingsECC.com | Mar 21, 2023 | Comm Center News
The Association of American Railroads (AAR), in partnership with emergency management agencies in Sumner County, Tennessee, have piloted the addition of AskRail data to their emergency management dispatching system to ensure all first responders have accurate, timely information in the event of a rail emergency.
by AllThingsECC.com | Mar 20, 2023 | Comm Center News
LUMBERTON — Robeson Community College welcomed many 9-1-1 telecommunicators to its campus recently for the NENA Center Manager Certification Program Conference.
by AllThingsECC.com | Mar 20, 2023 | Comm Center News
The Apache Junction Police Department recently implemented a new tool, SPIDR Tech, to enhance communications with 911 callers, reporting parties and crime victims, as well as gather feedback about interactions with the agency.
