New Jersey Police Department Unveils High-Tech 911 System That Features Smartphones, Live Streaming

GLOUCESTER TOWNSHIP, N.J. (CBS) — A South Jersey police department is using smartphone technology to help in emergencies. Officials in Gloucester Township unveiled the new 911 system on Monday.

New technology, like live streaming, can provide even more information when people in trouble call for emergency services. The goal of the new 911 system is to help first responders react better to emergencies.

Eyewitness News went behind the scenes in the dispatch center for a live demonstration.

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New 9-1-1 program helps finding missing children faster

Marshall County 9-1-1 dispatch partnered with the National Center for Missing and Exploited Children to train dispatchers. They will now gather more detailed information, using a checklist to get the right resources to the scene and find the child faster. 

9-1-1 Assistant Director John Townsend completed the training for the new program. He said at the training he heard from parents who had missing children that were never found.

County dispatcher killed in crash Saturday in Burlington Township

BURLINGTON TOWNSHIP — Township police are investigating the cause of a motor vehicle accident that killed a Burlington County Central Communications employee.

According to police, around 12:30 p.m. on Saturday, Thomas Johnson, 44, of Cookstown, was driving a blue Chevrolet SUV southbound along High Street when he struck a black Toyota SUV that was stopped for traffic near 12th Street.

WHEN 9-1-1 IS NOT ENOUGH: TRANSITIONING THE 9-1-1 CENTER INTO A MULTI-CHANNEL EMERGENCY COMMUNICATIONS CENTER

Disasters, terrorist attacks, and network outages have demonstrated the limitations of the 9-1-1 system. Emergency communications centers that remain focused on 9-1-1 as the singular emergency reporting channel fall short of providing a comprehensive emergency response solution in their communities. A change is required to adapt to the modern means of communications, such as text and picture messaging, livestream video, crowdsourcing, apps, sensors, and social media. This thesis reports on the actions taken to transition an emergency communications center into a multi-channel environment capable of building resiliency, and provides supplemental reporting channels, creates situational awareness, and builds more efficient workflows. Using business model generation and lean strategy methodology, this thesis provides a model for implementation strategies and proposes a bottom-up approach to meet individual community needs. This thesis recommends a pathway to shift the culture and strategy in carrying out the mission of emergency communications and responding to requests for emergency services.

Intermittent PT Dispatcher

Intermittent Part Time Dispatcher: Receive and respond to requests for emergency services and dispatch appropriate services.  Receive and transmit information by radio, telephone and computer terminal.  HS diploma or the equivalent plus two years’ related experience.  Entry level to midrange hourly wage of $18.9948 to $22.3711, DOQ. Submit a completed Brown County application found online @ www.co.brown.mn.us to Brown County, HR Director, PO Box 248, New Ulm, MN  56073.  Phone (507) 233-6605, EO/AAE.  Receipt of applications closes at 4:30 PM on September 6, 2019.

York County PA picks consultants to revamp 911 center

YORK, Pa. (WHTM) – York County is making big changes to its 911 Center.

Fire, police, EMS and communication workers say the current setup isn’t working.

York County hired a firm to evaluate the center, and it released a public report of recommendations this summer.

This week, county leaders decided to move forward with IXP, the New-Jersey based company that put together the report, as a management consultant.

“The county put out a request for qualifications,” said Mark Walters, the York County public information officer.

IXP was among multiple companies that expressed interest in working with the county to implement the recommendations.

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