911 dispatchers begin mediated contract talks

A mediator has been appointed as 911 dispatchers responsible for taking calls from the Peace region try to reach a new contract with their employer, E-Comm Emergency Communications for British Columbia.

More than 500 emergency dispatchers, call takers and support staff are members of Cupe Local 873-02.

State 911 director focused on dispatchers

Like other public safety entities, the mental and emotional health of 911 dispatchers is becoming more and more of a priority for industry leaders. 

“The State of Indiana has invested a lot of money in the technical part of this and we’re now starting to push a lot into our people,” said Ed Reuter, executive director of Indiana’s Statewide 911 Board. “We have to take care of our people. Once you find the right person out here, you’ve found a gem, really.”