by AllThingsECC.com | Apr 20, 2020 | Comm Center News
In this episode of In Public Safety Matters, Dr. Kevin Kupietz, who has spent more than 30 years working in emergency management, discusses his role in responding to the COVID-19 pandemic as a member of the National Disaster Medical System.
Learn more about the unique challenges facing emergency managers during the response to the coronavirus outbreak, the importance of all-hazards training and preparation, and what lessons can be learned from the response so far…
by AllThingsECC.com | Apr 20, 2020 | Comm Center News
HR & Wellness Best Practices for PSAPs During the COVID-19 Pandemic
Friday, April 24 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!
It’s essential to maintain effective 9-1-1 center operations during these unprecedented times. We must keep our ourselves – and our teams – safe and healthy so that we can continue to protect the public. Attend this special COVID-19 webinar to learn:
- Answers to HR-related questions on issues such as health screenings, essential-worker designations, staffing policies, and more; and
- Actions you can take to promote wellness and mental hygiene in the center and at home.
by ECC Editor | Apr 20, 2020 | Comm Center News
ELIZABETHTOWN, Ky. (WDRB) – During a pandemic, when the public needs a calm voice on the other end of a 911 call the most, communities across the country are celebrating National Telecommunicator Appreciation Week.
All week, volunteers and businesses have been delivering gifts and meals to dispatch centers in Indiana and Kentucky. Christopher Lee, who works as a dispatcher in Elizabethtown, Kentucky, said although the world… READ MORE
by ECC Editor | Apr 19, 2020 | Comm Center News
Telecommunications operators are the unsung heroes of public safety. They operate 24 hours a day, seven days a week. These are the men and women who collect the initial information and pass it along to the first responders in the field. Often they are able to give immediate lifesaving directions to the caller during medical emergencies or can be the calming voice to reassure the victim of a violent crime that help is on the way… READ MORE
by AllThingsECC.com | Apr 19, 2020 | Comm Center News
Four years ago, the situation at Pitkin County’s 911 emergency dispatch center was on the brink of disaster.
Chronic problems at the critical agency, including understaffing, low morale, low pay and employee wellness issues, coupled with an inability to find a director, led Sheriff Joe DiSalvo and other officials to consider possibly going to a regional solution with Grand Junction as the hub.
“We were struggling to find a leader,” DiSalvo said. “Then all of a sudden…
by AllThingsECC.com | Apr 19, 2020 | Comm Center News
Honolulu dispatchers have been working hard to ensure that first responders and the public remain safe during the COVID-19 pandemic.
Therefore, the next time you call 9-1-1, be prepared to answer a few COVID-19 related questions.
“We know it’s a life-threatening experience and they’re overwhelmed and excited and we ask them to try and stay calm,” explained 17-year EMS, EMT dispatcher Shawna De Los Santos. “We’re going to ask for…
