by AllThingsECC.com | Feb 10, 2021 | Comm Center News
PLATTSBURGH | After more than three decades of dedicated service, Clinton County Emergency Services 911 Dispatcher Craig Scholl has signed off for the final time.
For 35 years, Scholl has helped bring aid to countless emergencies, giving solace to those in their darkest hours and becoming a fixture in local emergency services.
With the last 20 years spent as 911 supervisor, Scholl has helped steer local services both in the 911 Center and beyond, becoming a beacon of hope to thousands in need…
by AllThingsECC.com | Feb 9, 2021 | Comm Center News
MUNCIE, Ind. — Delaware County dispatch is having trouble keeping staff to answer the county’s 911 service calls, a problem that doesn’t seem to have an easy solution.
During the January meeting of the Delaware County Council, Paul Singleton, director of 911 dispatch, talked to officials about issues with employee retention and recruitment…
by AllThingsECC.com | Feb 9, 2021 | Comm Center News
AUSTIN, TX — In the latest example of a new city function created with funds reallocated from the police budget, Austin 911 operators have begun testing a fourth triage option for mental health services as part of their script.
“Austin 9-1-1, do you need police, fire, EMS, or mental health services?” callers now hear when making an emergency call. Austin is believed to be the first city in the U.S. to offer the option, an added service that is an offshoot of continual reform on the local police department after officers’ reactions to protesters in May and June of last year when some demonstrators were seriously hurt by non-lethal projectiles fired into crowds of protesters.
by AllThingsECC.com | Feb 9, 2021 | Comm Center News
DURHAM, N.C. (WNCN) — In an emergency, seconds matter and that’s why CBS 17 has continued to closely follow the COVID-19 outbreak at the Durham 911 call center.
The call takers and dispatchers are required to quickly process the information they’re given by the public and relay it to first responders.
Since December, CBS 17 has been looking into the Durham 911 call center. Director of the center, Randy Beeman, said a COVID-19 outbreak created staffing shortages…
by AllThingsECC.com | Feb 8, 2021 | Comm Center News
SANDERSVILLE, Ga. — A Washington County 911 dispatcher was on duty earlier this week when she got a call about a house fire at her house. Alicia Napier has been a Washington County dispatcher for about 20 years, the same amount of time she’s lived on Anderson Drive in Sandersville. Napier said she received the emergency call on Monday around 3 p.m. from her 21-year-old son, who had been napping at home…
