by AllThingsECC.com | Mar 11, 2021 | Comm Center News
POCATELLO — An effective dispatcher is part psychologist, part internet investigator and part advice nurse, all packaged neatly in the wrapper of an expert customer service provider.
Pocatello Police Department dispatcher April Neal hits all those nails on the head, according to dispatch lead Stephanie Harris.
“Her empathy; her passion; her work ethic; her ability to multi-task,” Harris said, listing the attributes that make Neal good at her job. “Her ability to remain calm in the heat of the moment, in the chaos…
by AllThingsECC.com | Mar 10, 2021 | Comm Center News
PEORIA, Ill. (WMBD) — An upgraded $1.6 million Emergency Communications Center is opening soon in Peoria and leaders said 911 dispatchers will be better equipped to serve people.
The center is set to open in the next few weeks. It includes more workspaces, meaning more people responding to life-saving calls.
“It’s 911, life and death,” said Jeanette Morse, an operations supervisor…
by AllThingsECC.com | Mar 10, 2021 | Jobs
Under general supervision, Dispatchers work in the Police Communications Center receiving emergency calls, inquiries from the public and dispatching police officers via the radio to calls for service. Representative Duties
Receives 911 system emergency and non-emergency calls; performs activities related to the processing of service requests (phone calls reporting crimes and calls of a civil nature) including communications and radio dispatch, status monitoring, information development and communication; provides information to the public; maintains and types logs of police activities; provides training; and performs other police related duties as assigned…
by AllThingsECC.com | Mar 9, 2021 | Comm Center News
First responders are getting a major boost in their wireless communications with the addition of a new, purpose-built FirstNet cell site near Hysham, Montana.
The new FirstNet infrastructure will improve coverage on Interstate 94 between Billings and Miles City, elevating public safety for vehicles traveling through the area. This increase of connectivity will improve the ability for first responders to reliably communicate in the event of an emergency, saving precious time when it matters most. This new infrastructure is a part of the FirstNet network expansion taking place across the state, bringing increased coverage, capacity and capabilities for public safety…
by AllThingsECC.com | Mar 9, 2021 | Comm Center News
TUCSON (KVOA) – When you dial 9-1-1 every second counts.
But, as the News 4 Tucson Investigators discovered more than two years ago, those second were sometimes turning into minutes.
As the News 4 Tucson Investigators reported back in January, a third-party report found working conditions inside Tucson’s public safety communications center were a mess…
