by AllThingsECC.com | Apr 12, 2021 | Comm Center News
Amy Gilliland wasn’t even supposed to be working that day. She swapped shifts with another Marblehead dispatcher who needed the day off. Then came the 9-1-1 call she will never forget.
“I answer the call, but no one’s talking,” Gilliland remembers. “I look up the address and I send two officers down to Elm Street. All of a sudden I hear a voice in the background and I think, ‘Boy, that sounds familiar.’ It’s my sister’s boyfriend who has come to kill her. He has her on the floor with a sharp object to her neck…
by AllThingsECC.com | Apr 12, 2021 | Comm Center News
When Katherine Wargo picks up the phone at work, she never knows exactly what’s on the other end of the call. But there is one thing she can count on: The caller is experiencing one of the most difficult moments of their life.
“They’re seeing things that they never thought they would see or experiencing things that they never thought would happen to them,” Wargo told us. “And so just answering the phone, having somebody who is calm, cool, collected, who you know is going to get you help … you hear (relief) instantly in their voice…
by AllThingsECC.com | Apr 12, 2021 | Comm Center News
A Louisiana woman working as a 911 dispatcher was arrested after she allegedly refused to return $1.2 million that was accidentally deposited into her bank account, KNOE8 News reported Monday. Kelyn Spadoni, 33, was terminated by the Jefferson Parish Sheriff’s Office after she was charged with theft last week, bank…
by AllThingsECC.com | Apr 12, 2021 | Comm Center News
The transition of Osawatomie’s 911 dispatch services to the Miami County Sheriff’s Office has received a ringing endorsement. County commissioners approved expanding the Miami County Sheriff’s Office Communications Division dispatch staff to handle the additional call volume when the Osawatomie conversion took place March 1.
“The County Commission approved to hire four more dispatchers,” Capt. Matt Kelly said. “We have hired two and still working on hiring the other two…
by AllThingsECC.com | Apr 12, 2021 | Comm Center News
The City of Cambridge Emergency Communications Department is celebrating this year’s National Telecommunicators Week April 11-17 in honor of its dedicated dispatchers who constitute the community’s first point of contact in an emergency and handle several thousand 9-1-1 calls each month.“Our Emergency Telecommunications Dispatchers (ETD) staff the City of Cambridge’s 911 Call Center 24 hours a day, 7 days a week, 365 days a year,” said Christina Giacobbe, Director of Emergency Communications and 911 for the City of Cambridge. “They work overnights and on holidays, rain or shine, to ensure the safety of the people of Cambridge. They are always prepared to assist callers in a wide range of emergencies with care and compassion…
