by AllThingsECC.com | Apr 23, 2021 | Comm Center News
They are the unsung heroes of the front lines of first responders working 24 hours a day, seven days a week, 365 days a year, unseen and unthought of by most. That is until someone needs to call 9-1-1. They are the dispatchers that answer our emergency calls and send out police, medical, and fire services to try and save the day.
Last week was National Dispatch Week. According to NPSTW.org, Each year, the second whole week of April is dedicated to the men and women who serve as public safety telecommunicators…
by AllThingsECC.com | Apr 22, 2021 | Comm Center News
Lexington County Emergency Services is pleased to announce the successful launch of Text-to-911 service.
The County’s Text-to-911 uses the latest state-of-the-art technology allowing hearing- and speech-impaired residents, as well as those in potentially dangerous situations, to reach out for help. Text-to-911 will be available for all Lexington County residents and visitors in the County’s service area. Text-to-911 will not be available for residents within the City of Cayce, City of West Columbia or Town of Batesburg-Leesville, as those agencies provide their own 911 call services…
by AllThingsECC.com | Apr 22, 2021 | Comm Center News
Emergency dispatchers are trained to operate six computers, four speakers, one headset and handle multiple callers all at once. Last year, Whitman County Regional Communications Center 911 answered over 92,000 service calls, 7,000 911 calls and 20,000 non-emergency calls.
Whitcom celebrated its 25th anniversary last week during National Public Safety Telecommunicators Week. Whitcom executive director Wendy Berrett said they had small celebrations during the week. But their work does not end before or after that week…
by AllThingsECC.com | Apr 22, 2021 | Comm Center News
Oregonians may see a day when 9-1-1 is not the emergency number to call for a behavioral health crisis or need.
Lawmakers are considering a bill that would provide a statewide phone line for people to call when they need help with behavioral health needs — whether it’s an immediate crisis or a simmering problem. The phone number would be 9-8-8. Instead of police arriving, a crisis response team would show up to talk to the person and assess the situation…
by AllThingsECC.com | Apr 22, 2021 | Comm Center News
The Morgan County 911 is making sure you get the best response when it comes to emergencies.
The center upgraded both their physical space and their software.
Morgan County 911 Director Jeanie Pharis says the upgrades were “badly needed.”
The center was improved so that dispatchers can be more comfortable.
Dispatchers work 12 hours shifts, so Pharis says it’s important they are in a relaxed environment, especially since they work such long hours.
The call center also upgraded to a new computer-aided-dispatch system, or CAD, to stay up with the times.
Pharis says it will help to make the time between when you call 911 to when emergency responders arrive a lot shorter…
