by AllThingsECC.com | Jul 20, 2021 | Comm Center News
GREAT BARRINGTON — A police officer who delayed dispatching an ambulance for more than 25 minutes said he had been distracted in the station’s 911 communications center when that call came in, an internal investigation says.
Officer Andres Huertas was disciplined with temporary suspensions, according to documents related to a probe of the episode, obtained by The Eagle.
In a memorandum about the flawed April 26 dispatch, Huertas told Great Barrington Police Chief Paul Storti that at the time of the call for an ambulance to East Street to assist Luis Del Mar, he was fielding other calls in the dispatch hub, as well as letting people into the lobby at the Main Street station. Del Mar had been struggling for breath and died that night…
by AllThingsECC.com | Jul 20, 2021 | Comm Center News
Confusion sometimes arises about Cherokee County’s 911 system, because its operations center houses three agencies for receiving all emergency calls.
CC911 provides dispatchers/call takers who are employed by their own individual agencies, except for the Tahlequah Police Department. The center also handles all fire and EMS in both city and county, to dispatch the appropriate responders.
Emergency calls are routed into CC911, where Northeastern Health System EMS, Cherokee Nation EMS, and the Cherokee County Sheriff’s Office dispatch are located.
Calls to 911 made within the city limits are routed to the 911 center and then transferred to TPD, just as long as EMS is not needed…
by AllThingsECC.com | Jul 20, 2021 | Comm Center News
The Southside City Council voted to transfer dispatching duties to the Etowah County Communication District — a move that should shave precious minutes off the time it takes to get help on the way in an emergency.
“The move is an attempt to reduce response time by removing a redundant step in the call-taking process,” Southside Fire Chief Wade Buckner said.
Currently, the chief said, when someone in Southside calls 911, the call goes to the Etowah County 911 Center, where dispatchers determine what the emergency is and nature of the call, and get the caller’s information. Then the call is transferred to Southside, where Buckner said the call-taking process starts over again…
by AllThingsECC.com | Jul 19, 2021 | Comm Center News
Redcom dispatcher William Buck was nearly eight hours into a 12-hour shift on June 29 when he took a 911 call about an unconscious 12-year-old boy in Santa Rosa.
He collected information for paramedics to reach the child before instructing an older sister on how to perform CPR. As he passed along directions to the sister his colleagues in the Santa Rosa dispatch center listened intently.
Paramedics soon arrived and Buck turned the case over to their care. Ending the call, he pushed back his desk chair and stood for a moment to gather his thoughts as the room fell silent. His brief pause were the only signs…
by AllThingsECC.com | Jul 19, 2021 | Jobs
The 911 call center is looking for a dispatcher. Applicant must have excellent communication skills, both written and oral and must have good typing skills. Typing test required with a successful score of 35 net words per minute. Applicant must be able to pass a background investigation and pre-employment drug testing. Applicant must have valid MT driver’s license and a high school diploma or GED equivalent. Will receive emergency calls and dispatch emergency services providers such as law enforcement, fire, and ambulance. Incumbent will work various days and shifts. Benefits include PERS retirement plans, various health insurance plans including optional dental and optical, optional life insurance, and vacation and sick leave…
