by AllThingsECC.com | Aug 11, 2021 | Comm Center News
A radio connection upgrade has eliminated between six and eight dead areas in Westbrook where portable public safety radios didn’t work.
“We had a lot of dead spots in the city. It made it very difficult for officers, as their transmissions were often garbled in these areas, and you did not know if they were in trouble or had routine radio traffic,” Police Capt. Steve Goldberg said. “Officers on the scene could not communicate with each other, even if they were on the same property. Officers definitely felt unsafe.”
Emergency radio communications are carried out by five radio towers that are connected by fiber links, according to Public Safety Communications Director Greg Hamilton. With upgrades to the links, public safety personnel now are seeing improved communication and no more dead spots where their hip radios couldn’t receive or send messages…
by AllThingsECC.com | Aug 10, 2021 | Comm Center News, Jobs
Cobb 911 is hiring.
The Marietta Police Department posted on their Facebook page the following plug for career opportunities with Cobb Emergency 911:
Our friends at Cobb 911 asked us to share with you that they are hiring and need quality communicators to join their team!
You hear us refer to the term “first responder” typically concerning Police, Fire or Ambulance…but the 911 call takers ARE the first person to actually help you in an emergency.
Please share this post and tag anyone that you think might be interested in joining their team!
We can do this Marietta, let’s work together to ensure we all have access to excellent emergency services! #community #mariettaga #911…
by AllThingsECC.com | Aug 10, 2021 | Comm Center News
Written by Colin Wood
Aug 10, 2021 | STATESCOOP
The New York City Fire Department retired a 45-year-old computer aided dispatch system last week, following a four-year project to develop a modern platform that officials said is more reliable and has new functionality to help keep the city’s residents safe.
FDNY Deputy Commissioner JonPaul Augier said the department launched the new FireCAD system at 3:43 a.m. on Aug. 2, a Monday, when call volume is generally low. The new $22 million system, developed by Accenture, replaced a legacy CAD platform called STARFIRE…
by AllThingsECC.com | Aug 10, 2021 | Articles, Comm Center News
One hears phrases like “communication is key” and “we need an open line of communication” so often in everyday life that it has become a cliché. But, when it comes to public safety and first responders, this cliché is a stark reality.
From the moment the call comes into the 9-1-1 center, a metaphorical, and literal, switch is flipped. Without reliable communications, that call can’t be dispatched, and those officers can’t respond. Fortunately, grant funders on both the federal and state level are aware of the necessity of reliable radio communications and have provided numerous resources for public-safety agencies…
by AllThingsECC.com | Aug 10, 2021 | Comm Center News
ATLANTA (CBS46) — When you dial 911, you may expect dispatchers to immediately know the location and send emergency crews. But that’s not always the case. The process can take minutes, but when every second counts, that can be too long, so dispatchers are now using video response.
The 911 video calls are helping with more than just location too.
“It can take its toll,” Douglas County dispatcher Amanda Strickland described about the job. Because no matter the crisis, emergency response depends on her precision…
