by AllThingsECC.com | Oct 12, 2021 | Comm Center News
Millersville, MD (Arundel.News & AAFA)- A former police dispatch operator for the Anne Arundel County Police Department will face felony theft charges after being caught training for another agency while on the county’s dime. 27 year old Brandy Quarles of Cumberland, MD is accused of using paid sick leave to train as a call dispatcher for another department. According to Anne Arundel County Police, its office of Professional Standards began an internal review following a complaint about Quarles. Investigators discovered that Quarles fraudulently collected $4,300 in paid sick time for days she trained as a 911 call operator for a different department not named in the release. She reportedly used fake doctors notes to get out of working for Anne Arundel County’s dispatch center. The fraudulent documentation from a “doctor” stated that Quarles required medical supervision and an extended period of time off from work. During that extended time away from the Anne Arundel County call center, Quarles allegedly worked and trained for the new position she accepted while still employed for the county. She has been an employee of Anne Arundel County since 2018…
by AllThingsECC.com | Oct 12, 2021 | Comm Center News
Oct. 12—Law enforcement officers and 911 dispatchers have begun to receive training on the dispatch center’s Computer Aided Dispatch system, which is scheduled to go online on Nov. 16.
Paul Nave, the city and county’s 911 center director, said dispatchers have been receiving training on how to use the system and will receive individual training beginning next week. Law enforcement officers who will train other officers and deputies on the system started their instruction on the CAD system Monday.
Officials selected Tyler Technologies to provide the new system, which will be used for dispatching calls and record keeping…
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
Audio of a 911 call in Canada reveals what may be the most innocuous “emergency” ever. “I have to pee,” a caller tells an incredulous dispatcher in a 911 call posted to Twitter on Friday by Peel Regional Police near Toronto in southern Ontario. In the 38-second audio clip, the 911 dispatcher asks the caller whether he needs police, fire or ambulance services…READ MORE
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
ALBUQUERQUE — Elisha Lucero was known in her family as a painter, a fisherwoman and a caretaker who had put aside her ambitions to nurse relatives through bouts of poor health.
She was also gripped by mental illness, and on a summer’s night in 2019, the 28-year-old was behaving so erratically that a cousin called 911 from their suburban Albuquerque home. Sheriff’s deputies banged on the door and demanded that Lucero, who stood 4 feet 11 inches with her shoes on, come outside.
When she did, the deputies shot her 21 times…
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
MARTINSBURG — Jen Swisher, 9-1-1 Director, came before the Berkeley County Council on Thursday to give an emergency communications update after her first year in the position and to recognize dispatchers who assisted citizens in delivering their babies.
According to statistics presented by Swisher, the total number of 911 calls dispatched increased by less than 1,000 calls from the 2019-20 year to 2020-21 — 69,234 to 70,175.
The large increase in calls, Swisher said, came from Interstate 81, a hot topic among officials throughout the county. In 2019-20, there were 4,898 calls processed for the interstate with 6,164 calls for 2020-21. That equates to approximately 17 calls a day…
