911 Dispatchers share how new technology helps their emergency response (SC)

Charleston County 911 is improving how they respond to emergencies through new software, launched last week. Now, dispatchers are sharing their thoughts on the technology and how it is changing their every day.

“We tell everybody, some of the stuff that we hear, we can’t make it up but hey, we gotta still help the citizen,” said Patriese Williams. “First line of communication. So it is us.”

Raleigh-Wake Emergency Communications Center Seeks Public Input on (NC)

The Raleigh-Wake Emergency Communications Center is currently seeking feedback from the public on its delivery of public safety services. As part of their annual accreditation process, the center has opened its doors, metaphorically speaking, inviting comments from residents before the April 30 deadline. Input is encouraged on topics such as the center’s adherence to CALEA standards, community engagement, and the overall quality of public safety services provided.