Everyday People: ‘You gotta be prepared to be that caring, calm voice’ (OR)

Everyday People: ‘You gotta be prepared to be that caring, calm voice’ (OR)

Since Jeremy Hipes took over as the emergency communications manager at the Astoria Police Department almost six months ago, one of his top priorities has been recruitment.

Ideally, he would have a staff of 10 dispatchers. Instead, he has six: four fully certified telecommunicators and two trainees.

Jeremy Hipes

The staffing shortage at the Astoria emergency dispatch center has led to overtime hours and weekend work for his team, which dispatches for more than a dozen agencies, including police and fire departments in Astoria and Warrenton, the Clatsop County Sheriff’s Office and several rural fire districts…

911 Dispatcher Credited with Saving Newborn (NY)

A 911 dispatcher in Wayne County is being credited with saving the life of a newborn. According to Finger Lakes Times, Robert Montemorano answered a Thursday call about a baby not being able to breathe and being unconscious. He relayed CPR instructions to the caller, who was able to perform them until medical personnel could arrive. The newborn was taken to Strong Memorial Hospital for treatment…

Monahans Police Department dispatcher Amy Baiza remembered (TX)

Monahans Police Department dispatcher Amy Baiza remembered (TX)

MONAHANS, Texas (Nexstar) – Emergency dispatcher Amy Baiza died on Tuesday. She was just 28 years old.

“She always had a kind smile and a kind word to give…”

Monahans Police Captain Kristofer Quintana is reading messages shared by Baiza’s colleagues.

“Amy had one of the biggest hearts. She was always putting others before herself.”

On Quintana’s desk, these small letters of gratitude paint a vibrant picture.

“Officer-safety was her number one priority. And she excelled at it.” …

Yakima County’s outdated police radio system could be a public safety risk, sheriff says (WA)

YAKIMA COUNTY, Wash. — Yakima County Sheriff Bob Udell is working to replace an outdated radio communication system that doesn’t allow emergency responders to talk easily between different agencies.

Udell said those communication issues aren’t just inconvenient, but could cause safety issues for deputies, police officers, firefighters, medical personnel and the people they are trying to help.

“If it’s hard to communicate, that means our response times, the way we act, becomes delayed — and that’s not good for the citizens of Yakima County,” Udell said…