by AllThingsECC.com | Apr 8, 2022 | Comm Center News
The Integrated Justice Information Systems (IJIS) Institute selected Mission Critical Partners (MCP) to test computer-aided dispatch system to computer-aided dispatch system interoperability, also known as CAD-to-CAD interoperability, in a lab environment and at two pilot sites.
CAD-to-CAD interoperability is not a new concept — nearly every emergency communications center (ECC) in the U.S. uses a CAD system. However, while CAD-to-CAD information exchanges have been implemented in several regions across the country, a prevalent technology has yet to emerge. One reason for this is that very few CAD system components are uniform across vendors because of a lack of standards. As a result, situational awareness suffers, and operational inefficiencies potentially are introduced that can negatively impact the optimal response to an emergency incident…
by AllThingsECC.com | Apr 8, 2022 | Comm Center News
To the Editor:
The week of April 10 through April 16 is National Public Safety Telecommunications Week.
This is a time where Public Safety Telecommunicators are celebrated and thanked for servicing our communities and responders, and a time that is set aside so that our communities can learn about those voices that are heard but not seen.
As the Director of the Newtown ECC [Emergency Communications Center], I am proud of the women and men who serve with me…
by AllThingsECC.com | Apr 8, 2022 | Comm Center News
MURFREESBORO, Tenn. – The Murfreesboro Emergency Communications Center (ECC) is one of the first 911 Centers in Tennessee to implement an innovative new technology called CueHit PowerEngage to track citizen satisfaction and solicit feedback after a call is made to the ECC. The new technology uses text messaging to contact some 911 and non-emergency callers who have recently reported or been involved in certain types of incidents. These text messages are sent out hours or days after a call for service. The message will ask citizens to take a quick survey about their experience with the Murfreesboro 911 Center. The survey consists of a few questions and will allow citizens to provide their feedback. CueHIt PowerEngage gives citizens a chance to recognize and thank the 911 operator who answered their call for help or assistance…
by AllThingsECC.com | Apr 8, 2022 | Comm Center News
VANCOUVER, British Columbia–(BUSINESS WIRE)–The COVID-19 pandemic and recent extreme weather events have highlighted more than ever the need for properly staffed, fully funded 9-1-1 emergency call taking and dispatch services in British Columbia. That’s the public message of the Emergency Communications Professionals of BC (CUPE 8911) for this year’s Emergency Service Dispatchers and 9-1-1 Awareness Week (April 10-16)…
by AllThingsECC.com | Apr 8, 2022 | Comm Center News
CHAMPAIGN COUNTY (WAND)- METCAD 9-1-1 is celebrating National Public Safety Telecommunicators Week, April 10th through the 16th.
The annual celebration recognizes and honors thousands of men and women worldwide for responding to emergency calls, dispatching emergency professionals and equipment, and rendering life-saving assistance to those in need.
Officials say just in 2021 alone the METCAD 9-1-1 Dispatch Center answered more than 281,000 telephone calls and dispatched emergency services for more than 122,000 incidents…
