Who is on the other end of the line when you call 911? (IL)

Who is on the other end of the line when you call 911? (IL)

Rebecca Langley – Operations Manager

Rebecca Langley

Becky Langley hears it all the time.  “Well, you’re just a dispatcher.”

But what exactly is a dispatcher?

A 911 dispatcher or Telecommunicator is a highly trained professional and the first point of contact in an emergency.

They are the first link in the emergency response chain and have the task of obtaining essential information from callers.

While they are gathering this information, they are entering vital information into their Computer Aided Dispatch system (CAD) and dispatching the appropriate agencies to respond…

Commissioners thank 9-1-1 dispatchers for their service (PA)

LOCK HAVEN — You don’t know their names, couldn’t recognize their faces while walking down the street. But, if you’ve ever been faced with an emergency, you’ve heard their voices.

Clinton County’s 911 dispatchers are often the unsung heroes of emergency personnel. Offering a life line … a tether to reality when faced with life altering situations. The job isn’t easy as these men and women assist county residents through their worst days. But they’re proud to do so.

On Thursday, the county commissioners honored these individuals by proclaiming April 11-17 National Public Safety Telecommunicators Week…

City seeks assistance for new public safety facility, radios (NY)

BATAVIA — Federal funding to replace police and fire department radios, as well as aid to help with a new public safety building and police station are on the city’s mind.

“The city has already invested $125,000 in replacing 49 portable radios,” City Manager Rachael Tabelski said. “I am writing in support of the grant funding request on behalf of the city of Batavia to replace 55 portable and 34 mobile public safety radios. The city’s public safety radios are coming to the end of their life cycle and will not be serviceable in the near future. These radios need to be replaced in order to maintain radio connectivity for public safety personnel…

Did response times prompt big changes at Macon-Bibb E-911 center? (GA)

Did response times prompt big changes at Macon-Bibb E-911 center? (GA)

Macon-Bibb County said it quietly relinquished oversight of the E-911 center and assigned it to the sheriff’s office in early March

MACON, Ga. — Edwin Iwo was at the wheel of his Dodge SUV, cutting through the Vineville neighborhood one Sunday evening in January when the unexpected occurred.

At the stop sign on Belvedere Drive and Ridge Avenue, a Honda Civic slammed into the passenger side of his car. The Civic’s airbags inflated with the crunch of metal. A few minutes later, a woman got out of the crumpled car and sat on the curb…

National Public Safety Telecommunicators Week: Meet Andrea Savage (Canada)

Our 911 Emergency Communications Centre (ECC) is staffed 24 hours a day, seven days a week, 365 days a year. They answer 911 and non-emergency calls while dispatching Police and Fire Services. Not only do our Communicators and Dispatchers answer 911 in an Emergency, but they also ensure the safety of our Officers who are responding to active and evolving situations.

This National Public Safety Telecommunicators Week, April 10-16, 2022, we thank our Communicators and Dispatchers for their vital service. You are the unseen heroes – thank you for ensuring the safety of our Frontline Officers and community members…