by AllThingsECC.com | Apr 13, 2022 | Comm Center News
They’re often described as the first, first responders.
This is National Public Safety Communicators Week and area officials are honouring the thousands of people who answer emergency calls, dispatch emergency crews and offer life-saving assistance.
“Call takers are specially trained to gather the critical information needed to prioritize and dispatch calls,” says Marc Picard, Manager of the North Bay Central Ambulance Communications Centre. “Not all calls come in from a residential or business address—people need assistance at their cottages, on a snowmobile trail or somewhere on the highway. Dispatchers have to be able to identify a variety of locations on a digital mapping system to be able to send assistance wherever they are…
by AllThingsECC.com | Apr 13, 2022 | Comm Center News
ROUND ROCK, Texas — Local police departments are recognizing some of their own during National Public Safety Telecommunications Week, the very people who were on the line when a tornado ripped through Round Rock.
“I need you to go ahead, if you are available, go ahead and get inside a business a Walmart something like this,” said a telecommunicator on the phone with a 911 caller when the tornado touched down. “Yes, ma’am get inside and stay inside. We do have firefighters and police aware.”
They may not look familiar, but they are the voice you hear when you dial 9-1-1…
by AllThingsECC.com | Apr 13, 2022 | Comm Center News
ALPENA — The phone rings 100 times a day at the Alpena County Central Dispatch office.
The dispatchers who tend the county’s emergency and non-emergency phone lines, this week celebrating National Public Safety Telecommunicators Week, answer each of those calls, sending help to residents who don’t know where else to turn.
On the other end of the line, a caller may report a stranger lurking in their neighborhood. They may need help getting into a locked car. They may have seen a child fall into the river…
by AllThingsECC.com | Apr 13, 2022 | Comm Center News
This week is National Public Safety Telecommunications Week, recognizing dispatchers for their work behind the scenes, but the function they play can vary by which department they fall under.
The St. Joseph Telecommunications Operators Center dispatches for St. Joseph fire and police departments, as well as the sheriff’s office, while Buchanan County EMS and Missouri State Highway Patrol each have their own dispatchers.
The different departments are in constant collaboration, which increases the importance of effective communication. The process often starts with the communication center and will be transferred to one of the other areas, said Melody Reese, a Buchanan County emergency medical dispatcher…
by AllThingsECC.com | Apr 13, 2022 | Comm Center News
Public safety agencies nationwide recognize the critical role played by Public Safety Telecommunicators. These professionals are true first “first responders”. They are the people who are answering the calls and directing First Responders, they are the most critical contact citizens have with emergency services.
Every year, the second full week of April is dedicated to the men and women who serve as public safety Telecommunicators in the United States. In 1991, Congress proclaimed it a national week of recognition…
