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Briefing Room: local dispatchers handle 90,000 incidents a year (CA)

by AllThingsECC.com | Apr 14, 2022 | Comm Center News

The second week of April is recognized as National Public Safety Telecommunications Week. The purpose of this special week is to honor the public safety communications personnel that work so hard to support the community and keep both the public and first responders in the field safe.

Specifically, I want to take this week to recognize the great work of our West-Comm dispatchers. The West Cities Police Communications Center, also referred to as “West-Comm” is located at the Seal Beach Police Department. West-Comm has provided 9-1-1 police dispatching service since 1997 for three major cities in Southern California’s West Orange County area. West-Comm is a Joint Powers Authority owned by the Cities of Cypress, Los Alamitos, and Seal Beach. West-Comm also provides contract communications service to the Orange County Parks…

Sugar Land dispatcher named training professional of the year (TX)

by AllThingsECC.com | Apr 14, 2022 | Comm Center News

Sugar Land Public Safety Dispatcher Amanda Davis was recently named the 2021 Training Professional of the Year by the Texas National Emergency Number Association.

Davis created and implemented an extensive training program for her fellow dispatchers. It consists of a “Weekly Training Minute,” a weekly email on relevant, daily topics for dispatchers.

The training program clears up confusion over procedures and contains useful information about the city and easy-to-understand refreshers on policies and procedures…

Emergency dispatchers struggle with staffing shortages (VA)

by AllThingsECC.com | Apr 14, 2022 | Comm Center News

Emergency dispatchers are honored this week as part of a national appreciation week. However, some in Hampton Roads are tasked with doing more with less.

CHESAPEAKE, Va. — In moments of emergency and crisis, they are the first line of help.

The country’s emergency dispatchers are honored this week as part of a national appreciation week. However, some in Hampton Roads are tasked with doing more with less.

“You never know what’s going to be on the other end of that call,” said Stephanie Taylor, a dispatch supervisor with the Chesapeake Police Dept.’s Public Safety and Emergency Communications Unit Decision-makers like Taylor are on critical deadlines. Dispatchers are the first line of contact between you and your emergency…

Highlighting local 9-1-1 dispatchers during Na’l Public Safety Telecommunicators Week (CO)

by AllThingsECC.com | Apr 14, 2022 | Comm Center News

PUEBLO — It’s National Public Safety Telecommunicators Week, and this week is all about highlighting 911 dispatchers, their work and their dedication to serving our community. Plus, during a week that’s been especially busy because of wildfires, their jobs, have gotten that much more challenging.

There’s a team of 15 dispatchers at the Pueblo Police Department. Since April 1, they have taken calls for 16 wildfires in which the fire department has responded to. It’s more than average during this time of year.

However, during an emergency, their voices are often heard and their faces are not often seen…