by AllThingsECC.com | May 10, 2022 | Comm Center News
CHICOPEE, MA (WGGB/WSHM) – When calling 911, a dispatcher is the first one to answer your call and they are a critical lifeline for many. Western Mass News recently learned that there is a dispatcher shortage locally with one dispatch center in Chicopee is four dispatchers away from potentially having a delay in emergency response.
[Reporter: Are you really able to manage?]
“We are managing right now. If we were to get any lower, we would be struggling. We’d have to consider shortening our minimum staffing,” said Erin Hastings, executive director of WestComm.
Right now, WestComm is short six dispatchers with 30 currently on staff. This is the biggest shortage Hastings has seen in her 30-year career…
by AllThingsECC.com | May 10, 2022 | Comm Center News
Four Guilford Metro 911 (GM 911) employees were honored at the NC Public Safety Communications Conference in Wilmington, NC last week.
- Jeri Phillips was named the NC National Emergency Number Association (NENA) Telecommunicator of the Year.
- Angela Mitchell was named the NC NENA Communications Supervisor of the Year.
- Keith Hayes was named the NC Association of Public Safety Communications Officials (APCO) Radio Technician of the Year…
by AllThingsECC.com | May 10, 2022 | Comm Center News
HAVERFORD – U.S. Rep. Mary Gay Scanlon joined local police chiefs, county District Attorney Jack Stollsteimer, Delaware County Council members and other officials Monday in announcing a $650,000 grant to fund a new pilot program for “Mobile Crisis Teams” that will assist police in responding to situations where a person may be suffering from a mental health emergency.
“We know from statistics that about one in four people who are in the criminal justice system have mental health issues because we’re not adequately funding mental health supports outside the criminal justice system, so this is a way to try to start redressing that balance instead of foisting all of our problems on our schools or our police forces,” said Scanlon at a meeting on the funds Monday inside the Haverford Township Municipal Building…
by AllThingsECC.com | May 10, 2022 | Articles, Comm Center News, Press Release
Device Location Now Used to Route 9-1-1 Calls and Dispatch First Responders to the Right Location Faster, Accomplishing Long-Standing FCC Policy Goal
DALLAS, May 10, 2022 /PRNewswire/ — What’s the news? AT&T* is the first carrier to launch location-based routing to automatically transmit wireless 9-1-1 calls to the appropriate 9-1-1 call centers on a nationwide basis. Through this new “Locate Before Route” feature from Intrado, AT&T can quickly and more accurately identify where a wireless 9-1-1 call is coming from using device GPS and hybrid information to route the call to the correct 9-1-1 call center, also known as public safety answering point or PSAP…
by AllThingsECC.com | May 10, 2022 | Comm Center News
Emergency responders often see people on their worst day, responding to calls that can forever change lives.
They do the work they are called to do, but they often never know the outcome once they pass their patient on to the next caregiver.
One Cumberland County family recently had the opportunity to share their gratitude and thanks to the people who responded to their home last year, following a tragic accident that could have taken their one-year-old son, Samuel Neal, in a near-drowning incident…
