The fourth 911 option: Mental health services – EMS1 (TX)

In Austin, Texas, when someone calls 911, they hear, “Austin 911, do you need police, fire, EMS or mental health services?” Since February 2021, Austin’s 911 Mental Health Diversion Program now transfers over 600 911 calls per month to mental health clinicians, connecting those in need to the mental health treatment system as opposed to the criminal justice system and freeing up critical emergency resources – implementing this important fourth option to the 911 call triage process.

Cops: Woman Made 11K Calls To Police Line | The Smoking Gun (FL)

AUGUST 10–A Florida Woman this year has made more than 11,000 harassing phone calls to a police emergency communications center, according to cops who say the defendant admitted that she “loves playing this game.”

Carla Jefferson, 50, was busted Monday evening on a misdemeanor charge of placing a torrent of phone calls to the St. Petersburg Police Department and the Pinellas County Sheriff’s Office.

Yakima Co. dispatchers seeing more people texting 911 when it’s not safe to call (WA)

“People just don’t feel comfortable talking because that person that isn’t supposed to be there is there and for their safety, they can’t make that phone call,” SunComm Yakima 911 public safety communications manager Erica McNamara said.