by AllThingsECC.com | Sep 25, 2019 | Comm Center News
MONTGOMERY COUNTY, Va. (WFXR) — The New River Valley
Emergency Communication Authority (NRV911) introduced another way for
the community to reach out for help.
The NRV911 which receives 9-11 calls can now accept 9-1-1 text messages.
Individuals who cannot safely make a 9-1-1 call or who are deaf,
hearing impaired, or have a speech impediment can now use this new
service to reach emergency services.
“Please keep in mind calling 911 is still the best option for quick response; however, should you have a situation where calling places you in danger, or clear ….
by AllThingsECC.com | Sep 25, 2019 | Comm Center News
The Albany Police Officers Union wants Mayor Kathy Sheehan and Common
Council to do away with a requirement that the city’s 911 dispatchers
live in the city of Albany.
A situation the union says has led to a dangerous shortage.
The budget calls for 39 dispatchers, but right now, there are only 26, with 4 in training.
Union president Greg McGee says he was contacted by dispatchers….
by AllThingsECC.com | Sep 25, 2019 | Comm Center News
BRISTOL, Tenn. (WJHL)- Officials said it was a Bristol, Tennessee
dispatcher’s quick action and persistence in a 2018 9-1-1 call that
ultimately helped save a woman’s life.
Jessica Donihe is a four-year veteran of the Bristol, Tennessee Police Department.
Donihe received the award after she answered a call in 2018 and said she knew it was an emergency call for help.
According to a news release issued Wednesday, “Donihe said she repeatedly asked questions, but received no response. She redialed the number several times until she was able to determine a location and send help. When officers arrived, they found a female ….
by AllThingsECC.com | Sep 25, 2019 | Comm Center News
Connecticut started with Text to 911 service just over a year ago, and officials say while there have been some growing pains, the new technology has already helped victims reach out for life-saving help in dangerous situations.
In the first half of 2019, Connecticut’s 911 dispatch centers received 2,713 texts. That’s just a fraction of the total 962,099 calls made to 911 from January through June.
Text to 911 launched statewide
on August 23, 2018. Each of Connecticut’s Public Safety Answering Points
(PSAPs) is monitored 24 hours a day by trained dispatchers who respond
to both voice calls and texts.
“The state sees about 450 [texts] a month. Largely those are either….
by AllThingsECC.com | Sep 25, 2019 | Comm Center News
(SACRAMENTO, CA) – Since the beginning of 2019, Assemblymember Kansen Chu (D-San Jose) has been working with the National Alliance on Mental Illness California (NAMI-CA) to push for better training on mental health identification for 911 dispatchers through AB 680. The Commission on Peace Officer Standards and Training (POST) has decided to voluntarily implement the policy changes sought by AB 680 even though the legislation did not become enacted as law.
“This is a clear victory for good policy. I am very pleased that POST is moving forward with training as prescribed in my bill, AB 680, even though the legislation did not pass this year,” said Assemblymember Chu. “Mental health support for those in need is a priority for me, and I’m glad it’s also important to POST. Dispatchers are usually the first point of contact in a crisis, and this training will help them alert responding officers to special circumstances, such as mental health crises. I want individuals with mental health struggles to get the help they need instead of being locked up.”
AB 680 was sponsored by NAMI-CA, and the POST Commission shared that they will continue working with NAMI-CA to integrate mental health training as they update the curriculum for dispatchers. When implemented, California will be the first state in the country to provide this level of training to all 911 dispatchers as part of their basic training course curriculum.
“We are happy that POST sees the value in this training and look forward to our continued work with the agency,” said Jessica Cruz, CEO of NAMI-CA. “Families and individuals across California deserve the best supports when faced with a mental health crisis. This is a step in the right direction, and we commend POST for their leadership.”
AB 680 sought to provide emergency dispatchers with mental health awareness and identification training as part of their basic training course. As the first link to the public, 911 dispatchers play a crucial role in identifying emergencies that might involve people with mental illnesses, intellectual disabilities, or substance use disorders. Dispatchers and police can work together with mental health response teams, when available, to connect people with mental illness to appropriate care. The goal is to reduce unnecessary use of force and incarceration for people who need help. Peace officers already take similar training.
Assemblymember Chu’s bill sought to include 911 dispatchers in that training. Assemblymember Kansen Chu is proud to represent the 25th Assembly District, comprised of the cities of Fremont, Milpitas, Newark, Santa Clara, and San Jose.
