911 calls for help as dispatcher staff shrinks (WY)

Sheriff warns county is one dispatcher away from not being able to answer all calls.

Teton County’s communications center has half the dispatchers it needs to adequately answer emergency calls and that means trouble.

“We are one person away from not being able to answer 911 calls 24/7,” Sheriff Matt Carr told county commissioners Tuesday morning. “This is a crisis.”

The 911 dispatch center is considered fully staffed…

Cook County dispatcher coaches father through on-road birth (MN)

COOK COUNTY, Minn. (KBJR) – A Cook County dispatcher can add something new to her resume: helping deliver a baby.

According to the Cook County Sheriff’s Office and Public Safety Facebook page, the sheriff’s office received a call around 1:41 a.m. Tuesday of a woman in labor who might not arrive to the hospital in time to deliver her baby.

Sheriff’s officials say Dispatcher Darcy Ziller was very calm as she stayed on the line with the father…

Improvements coming to County 9-1-1 system (MT)

Sometime before the middle of next year, the Jefferson County Sheriff’s Office expects to upgrade its 9-1-1 system. People who call 9-1-1 in emergencies may not notice much difference – but behind the scenes, the Office could provide faster, more efficient service.

Last May, the County received a $140,000 grant from Montana’s Department of Administration to support the cost of a new 9-1-1 system – one of 49 awards made this year to counties, municipalities, and wireless service…

The Critical Role of GIS in NG9-1-1

The 9-1-1 system –life-critical to all citizens – has remained essentially the same over the last 50 years. Over the last decade, public safety and geographic information systems (GIS) professionals have heard about an overhaul to the 9-1-1 infrastructure. The overhaul not only includes hardware and software, but a complete change in the call-routing process which relies solely on geospatial data. In most 9-1-1 systems today, GIS has a passive or referential role in public safety and computer-aided dispatch (CAD) systems. In the Next Generation 9-1-1 (NG9-1-1) environment…

Hometown Stories: 911 dispatcher in Bristol recognized with awards for saving woman’s life (TN)

BRISTOL, Tenn. — Although 911 dispatchers are an integral part of the emergency response network, they are often the unsung heroes behind the scenes. But their persistence and dedication help save lives.

Jessica Donihe, 32, a 911 dispatcher with the Bristol Tennessee Police Department, is credited with saving the life of a woman who attempted to hang herself. A four-year veteran with the department…