Renovations Aim To Make Broome 911 Call Center Faster, More Reliable, And Comfortable For … (NY)

TOWN OF DICKINSON, N.Y. –

Broome County 911 dispatchers are now working out of a newly renovated space in the Emergency Services building.

The improvements, paid for with 911 surcharges, include new furniture, desks, and upgrades to technology. 

The Director of Emergency Services, Michael Ponticello says they needed to upgrade things like wiring and cabling, which required them to pull up the floors, so it was the right time to give the space a complete overhaul. 

Dispatchers say the upgrades make their….

Pearl Street Diner prepping Thanksgiving meals for local dispatchers and first responders (NY)

ALBANY, N.Y. (NEWS10) – This time of year is not only about food, but family. However, not everyone has the opportunity to spend it with their loved ones.

Many have to work and can’t spend the holiday with their family. To show appreciation, the Pearl Street Diner is prepping Thanksgiving meals for local dispatchers and first responders in the Albany County.

“Thanksgiving and any other holiday, the first responders have to work. It’s not like other people who have the day off and can spend it with their family,” Owner of Pearl Street Diner, Anthony Mitsios said. “So this year, we are deciding….

Jefferson County 911 dispatchers learn Telecommunicator CPR (WI)

JEFFERSON — The dispatch staff at the Jefferson County Sheriff’s Office 911 Center this week completed training in Telecommunicator CPR or Dispatch Assisted Bystander CPR.

According to Todd Lindert, communications supervisor at the sheriff’s office, the Dispatch Assisted Bystander CPR program is dedicated to increasing the overall cardiac arrest survival rate within the state.

“Through funding provided by Advancing Healthier Wisconsin Endowment Healthier Wisconsin Partnership Program (HWPP), the Dispatcher CPR program will create….

Smart911 gives Newton dispatchers immediate information on calls

NEWTON – Detective Dan Finkle made a 911 call while standing in the Newton police dispatch center.

On one computer screen, the 911 information showed his phone number and a GPS coordinate, accurate to about 1,000 meters (two-thirds of a mile) radius putting Finkle almost anywhere from Home Depot to the intersection of Sparta and Diller avenues.

A second screen, however, showed he was standing in the southwest corner of the municipal building, just a couple of steps away from his office. The screen also showed tons of personal information about the detective and his family such as a medical condition and what hospital he wanted to be taken to.

“We’re the first ….