Many 911 dispatchers now recognized as first responders in West Virginia (WV)

CHARLESTON, W.Va (WCHS / WVAH) — In October, Kanawha County Metro 911 became the first organization in the state to recognize their dispatchers as first responders.

Metro 911 dispatchers say they take anywhere from 1200 to 1500 calls a day. Training coordinator, Derek Johnson, said they do so much more than just answer calls.

“If there is an emergency in the county, it starts here. They’re the ones…

RCPD plan addresses recruitment, retention for dispatchers (KS)

A proposal to address short staffing in the Riley County Police Department’s communications center involves breaking up the seven months of required training, pay increases and a heavier focus on recruiting dispatchers.

Director Dennis Butler and Capt. Erin Freidline, support division commander, presented the proposal to the Riley County Law Enforcement Agency Board, or law board, at a meeting Monday.

Officials said the communications center, which dispatches police, fire and EMS services throughout the…

911 dispatcher helps boy with math homework (IN)

LAFAYETTE, Ind. (AP) — Police dispatchers are trained to deal with a number of situations, and a dispatcher in Indiana had to know her numbers when a boy called 911 seeking help with his homework.

Lafayette Police dispatcher Antonia Bundy answered the call from the boy, who said he had “a bad day at school.” It seemed the boy had “tons of homework” before the dispatcher narrowed down that he was having trouble with fractions.

An audio recording of the call posted on Twitter shows how the dispatcher helped the child solve the equation…