First responder couple has a passion for helping others together (CA)

Being married to a first responder is tough — especially when both spouses work as first responders and juggle a career, marriage, family, and a personal life.

For Anaheim Fire & Rescue Firefighter Paramedic Jason Helms and Anaheim Police Department Dispatcher Jillian Helms, working as first responders has an advantage.

“In this profession it helps having someone, especially your wife…

Questions surround 9-1-1 dispatcher’s handling of call about submerged van (IN)

The executive director of St. Joseph County 9-1-1 released a statement after questions were raised about a 9-1-1 operator’s handling of the call about the crash on University Drive that killed two children and injured an adult and an infant.

The van’s driver, Brooke Natalie Kleven, failed to negotiate a curve and the van went into a retention pond on University Drive in Mishawaka Wednesday afternoon, according to the St. Joseph County Fatal Crash Team.

Kleven, 31, and her 3 month old infant, Hendrix, survived and are in critical condition…

Upgrade to Elgin 911 phone system to allow residents to send videos, text message directly to police dispatcher (IL)

The Elgin Police Department is ready to purchase a $1.3 million Motorola Solutions Next Generation 911 phone system that will allow residents to send texts and videos to the city’s emergency dispatch center, an upgrade the state is requiring by July.

It will be an update to the Motorola Solutions system in 2012, which modernized the city’s 911 dispatch center and its radio system, City Manager Rick Kozal said. At the time, the city also purchased a Real-Time Information System, which created a centralized network for all…

Dial-100 has helped more than 52K sr citizens (India)

Dialing 100 from the general feature phone can also help the police trace the location of the caller to offer assistance. So far Dial-100 has also assisted more than 52 thousand senior citizens. This information was given to the nodal officers of Madhya Pradesh State Road Safety Implementation Committee in the State level control room of Dial-100 on Thursday. Nodal officers were given a tour of the control room from the State Police Training and Research Institute of the State Road Safety Cell today.

Officers were given a tour of the dispatcher room, call-tracker room by the Dial-100 team…