Hampton fire dispatcher Cassie Leavitt completes leadership program (NH)
Fire Department dispatcher Cassandra Leavitt successfully completed the comprehensive Leadership Certificate Program offered by the APCO Institute.
9-1-1 center releases update on investigation into submerged van response (IN)
The 9-1-1 Center provided an update to their investigation into the crash that killed two children and injured a woman and an infant after their vehicle became submerged in a pond on University Drive on December 31.
New Tucson 9-1-1 call system to help wait times (AZ)
TUCSON, Ariz. — A new 911 system in Tucson is hoping to help reduce wait times.
On November 1, 2019, the Public Safety Communications staff implemented a new call triage system called Criteria Based Dispatch (CBD). This new system is a standardized questioning system designed to standardize questions and information. The result is a faster process to dispatch police or fire responders…
Relaxation pod offers Augusta dispatchers a mental escape (ME)
Hinckley says, “It’s an energy pod or relaxation pod as I like to call it. The intention of that is just to get them out of that seat and get them somewhere where they can relax and check out for 20 minutes.”
Brazos County hiring emergency dispatchers (TX)
They’re on the front lines from minor incidents to major accidents.
