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In the last three years, the Healdsburg Police Department Dispatch Center successfully answered at least 95% of its incoming calls within 15 seconds, according to a new dispatch center data report released last month.
In total, over the last few years, the dispatch center has answered an average of 2,700 911 calls per year.
“A 15-second answer time is the standard set by the Governor’s Office of Emergency Services, Public Safety Communications California 911 Emergency Communications Branch. Between Jan. 1, 2018 and Dec. 31, 2021, our center answers 95.33% of all 911 calls in less than 10 seconds, which is the lowest threshold that the system measures,” explained Healdsburg Police Chief Matt Jenkins…
