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RSSNENA Hires Heinze as 9-1-1, PSAP Operations Director
Heinze has spent the majority of her nearly three-decade career in 9-1-1 focused on public-safety answering point (PSAP) operational issues. In her new role, she will identify how the ongoing technological evolution will impact 9-1-1 and next-generation (NG 9-1-1) services and operations, as well as how new technologies and new leadership, workforce management and wellness best practices can enhance 9-1-1-center operations.
Additionally, she will design and implement projects related to current, emerging and prospective issues affecting 9-1-1 operations within the 9-1-1-authority and PSAP communities, including the development of standards and the management of the association’s dispatcher-focused programs.
“I couldn’t be more excited to join NENA during this time of transition for the 9-1-1 community,” said Heinze. “I’ve had the privilege of serving NENA in volunteer-leadership positions, and my experience has allowed me to become well versed in NENA’s standards development processes. I look forward to working alongside NENA staff, volunteers and members to provide 9-1-1 professionals with the tools they need to best serve the public.”
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