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The union that represents E-Comm 911-Dispatcher says the emergency services are facing a major staff shortage and warns that the system is ill-prepared for a major crisis.
BC’s emergency communications experts, CUPE Local 8911, said in a statement that people calling e-comm dispatchers should be connected within five seconds or less for an emergency call, 10 seconds or less for a police emergency call, and three minutes or less less for a police non-emergency call.
However, the lack of staff means that the waiting times for police emergency calls in some cases exceed 20 minutes and the waiting times for non-emergencies exceed five hours…
