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SPOKANE, Wash – 9-1-1 call centers, where the first of the first responders answer emergency calls. Every day they talk to people on their worst days. But the chance to help save a life is what keeps many first responders, including 9-1-1 operators going.

Typically, when you call 9-1-1 you expect the fire department or law enforcement to show up. But in many cases, and especially this one, it’s the people behind the scenes that end up helping save lives.

“The original call I believe came in for difficulty breathing and then he went unresponsive,” Taryn Hayes said…