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“We don’t just dispatch police cars and fire trucks. We don’t just answer 911 calls. We ensure the safety, service and security of your communities.”
That’s what Jay Somerville shares about the devoted 911 dispatchers working at the Northwest Regional Emergency Communications Center, known as NRECC, headquartered at the Dublin Justice Center. As the center’s bureau commander, Somerville points out that the public might not know exactly what dispatchers do. Communications technicians, as they’re known at NRECC, are the “first first-responders” for someone seeking help, he says. Taking 911 calls, being a calm voice, and sending out the appropriate team of first responders to a person’s exact location is the fast-paced, decisive business of dispatching…
