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Dispatcher Charlie Jordan at the Novi Police Communications center on Sept. 22, 2021. Jordan was about nine and half hours into a twelve hour shift at the time of this photo.

Charlie Jordan already had some dispatching experience when he reported for his first shift at Novi Regional 911 Center.

He was nervous and barely talked while absorbing the new policies and responsibilities that go with dispatching for the cities of Novi and South Lyon.

Some days were equally – if not more – nerve wracking, even for the trainers and supervisors who were perfectly familiar with how the job could deflate the strongest souls because of the long hours and stressful situations.

Jordan still remembers a particularly challenging day training on the police radio…