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When there’s an emergency, every second matters. However, some in the DMV feel that sense of urgency is missing due to an ongoing problem of 911 call mix-ups.

Time is of the essence when someone needs help. That’s why a viewer reached out to FOX 5 to investigate the ongoing issues with 911 calls in the DC region being routed to the wrong jurisdiction.

On Saturday, Sept. 25, 2021 around 6 p.m. at Belle Haven Marina in Fairfax County, a truck rolled into the river with three people inside – parents and their toddler. According to a witness, the truck just loaded a jet ski onto its trailer, but instead of pulling forward, the vehicle went in reverse – rolling backwards. A woman called 911 and was first routed to Prince George’s County, then they forwarded her to the city of Alexandria, then the emergency call went to Fairfax County…