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HANCOCK COUNTY — They hear worst-case scenarios and then must make on-the-spot and — in some instances — a life saving-decision.

The work a 911 dispatcher does is nonstop and intense. Helping others during some of life’s worst experiences can bring great satisfaction when all ends well. Still, there are other times that can be heartbreaking, like listening to a person take their last breath when they’ve called for help.

“Those are the kinds of situations that create mental images and stay with you,” said Jason Haddix, a county dispatcher.

Haddix, 44, Greenfield, has been a dispatcher for the Hancock County 911 Center since March 2016. He’s one of over 20 operators who work behind the scenes every day taking calls for all kinds of emergency situations…