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LEXINGTON, Ky. (WTVQ) – A long-time Lexington dispatcher is the newest state winner of telecommunicator of the year.
“There were days, hard days, that I would go home crying and not want to come back,” award-winner and 911 Supervisor Heather Moncrief said.
She said this was her reality at the beginning of her career. It’s a story she tells dispatchers about her early years, so that they know the job gets better over time…
