Months after Durham stopped routing nearly one in 10 of its 911 calls to Raleigh because of an operator shortage, a city resident says his repeated calls for help went unanswered.
In December, staffing shortages led the Durham 911 center to begin regularly routing calls through the Raleigh-Wake center, The N&O previously reported. At the time, calls would ring for 30 seconds before automatically transferring to Raleigh.
That program saw about 9% of Durham’s calls sent to Raleigh, and was criticized after some firefighters said it caused dispatching errors and delays… READ MORE
