VANCOUVER–(BUSINESS WIRE)–Record high temperatures during the historic heat wave in B.C. have taken their toll on Lower Mainland 9-1-1 operators, who this past weekend were swamped by a record-breaking number of calls and stretched to the limit in their ability to answer them all, says the union representing workers at E-Comm Emergency Communications for BC.
“Between the heat wave, the province-wide restart, and a 9-1-1 operator staffing shortage, there simply aren’t enough of us to get to these calls as quickly as we need to,” said CUPE 8911 (Emergency Communications Professionals of BC) President Donald Grant.
“When you call 9-1-1, seconds count. Delays can lead to property damage, injuries, and even death. When you’re on hold we feel your frustration, pain and suffering. We are working as hard as we can to get to your call, but we are stretched to the limit… READ MORE
