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May 31—Durham firefighters reported at least 46 dispatching errors or concerns this year, after staffing shortages at the city’s 911 center forced Raleigh operators to answer nearly 1 in 10 incoming calls.
There were 26 vacant positions out of a total of 60 at the Durham Emergency Communications Center, a city spoksperson told The News & Observer this month. Three of 18 call-taking positions were vacant, she said.
Since December, about 9% of Durham’s calls have been routed to the Raleigh-Wake Emergency Communications Center, according to the city. Calls ring for about 30 seconds in Durham before automatically transferring to Raleigh…
